Kool Splash Inflatable Play Center Swimming Pool Water Slide Accessory
Product details
Web ID: 11046370Great slide
The first one we bought was leaking air in the middle slide part but Intex promptly replaced it and for the last 3 weeks, the grandchildren have been using the new one without incidence. Heavy duty slide. We also have a seat float that my husband ues and it's heavy duty and was a great buy. Our grandchildren, 3, 6, 7, and 9 are loving it. Intex stands by their products.
Customer review from intexcorp.com
Response from intexcorp.com
We’re glad the replacement slide is working perfectly and the grandchildren are enjoying it! Thank you for trusting Intex and for sharing your positive experience with our products.
Leaky Port Makes for Poor Hose Connection
The port where the hose connects to the slide is very poorly designed. Water pours out from there. I talked to a family member about this issue, as they have the Kool Splash Slide as well, and they noticed the same problem, just not as bad as mine. This causes the pool deck to flood and puddle quickly. We have been using the slide with no hose attached, which works when kids suits and bodies are wet, if we throw water up on the slide to wet it periodically. This is not the way the slide is intended to be used.
Customer review from intexcorp.com
Response from intexcorp.com
We’re sorry your slide isn’t performing as expected and understand how frustrating this must be. Please reach out to us via chat at intexcorp.com or by phone at 310-549-8235 so we can assist you.
Not worth it
Was a lot of fun for about 5 minutes. Developed leaks right away that were difficult to patch. I ordered in March but did not take it out until June. Too late for warranty.
Customer review from intexcorp.com
Response from intexcorp.com
We’re very sorry to hear about your experience and understand how disappointing it must have been. We appreciate your feedback and will use it to improve the quality and durability of our products.
My kids love it!
My kids absolutely love the slide. I should have purchased this years ago. My kids are spending so much time in the pool, having a great time. Also, customer service is really awesome. I had a small tear in the slide and they replaced it, no questions asked. This is a must buy!!
Customer review from intexcorp.com
Kool Splash Pool Slide
Our slide acquired a slit in the seam. We tried patching it multiple times to no avail. Intex was honorable enough to send us a replacement at no cost to us. To me, that is solid customer care,
Customer review from intexcorp.com
Horrible product
I got a replacement because the first one kept going flat. Used the new one twice... and again. Worst product and huge hassle for warranty. Don't buy it
Customer review from intexcorp.com
Pool slide
Pool slide is better than expected. Kids have a blast on it. They only used it twice then it began deflating. However the company handled the situation and replaced it immediately with no issues.
Customer review from intexcorp.com
Koolsplash Slide
They rip and pop easily at the seams not well manufactured. Warranty is good but have to send back damaged parts prior to shipping new one out and that takes 7-21 days and the summer is almost done
Customer review from intexcorp.com