I love the vacuum! One of my clients have this one so I decided to get it. I’ve had it a few weeks now and have had no issues. It saves me time and It cleans well. I have 4 dogs and 3 cats and it does a great job with pet hair. I do still make sure dog toys, cords, etc are picked up before I run the vacuum, just to be safe. For the people who say it’s loud… I mean, it’s a vacuum so it not going to be quiet. I have no issue with the sound.