Brow PowerFULL Universal Volumizing Eyebrow Pencil
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Product details
Web ID: 8843022499 reviews
Pencil keeps breaking!!!!
I have been using this brow pencil for many years. The most 2 recent orders of this pencil appear to be old or something is wrong as the pencil breaks! Very frustrating to have new pencils with broken pencils!! Please look into what is happening to cause this.
Customer review from itcosmetics.com
Response from itcosmetics.com
Hello Occhib! We apologize for the issue regarding the Brow Powerful Eyebrow Pencil breaking during use the last few times your ordered. We can certainly understand how frustrating this would be. We would like to speak with you about your experience. Please call our Customer Service at 1-800-356-5120, Monday-Saturday 9:00 A.M-5:00 P.M EST. Please provide the agent with this case number 43009446. IT would be helpful if you could have the product with you when you call. We look forward to speaking with you!
Perfect brow product.
The shape of the Brow Powerful Pencil is awesome and just perfect. Makes applying the shape of the eyebrow and filling it in all in a simple swoop of the pencil much easier. The universal taupe color is spot on. Thank you finally a pencil that really works!
Customer review from itcosmetics.com
Love
Love how it goes on. Easy to apply. Color is universal
Recommends this product
Customer review from itcosmetics.com
The best eyebrows filler
Love how easy it is to fill the eyebrows and how universal the color is
Recommends this product
Customer review from itcosmetics.com
PLEASE GO BACK TO ORIGINAL PACKAGING!
This was my favorite product on the planet until you changed the packaging! The new pencil breaks, and the tube is flimsy, making application challenging. This was seriously one of my favorite products. I am so sick of companies taking shortcuts to cut costs. I would rather pay more to have what I love than pay the same to have something cheap—especially when it comes to products I put on my face! Please LISTEN to your customers and go back to the old product!
Customer review from itcosmetics.com
Response from itcosmetics.com
Hi LoyalITCustomer! We appreciate you bringing this to our attention. We make every effort to provide the highest quality products for our consumers and want to know whenever a product is not satisfactory. We are so sorry to hear your Brow PowerFULL Eyebrow Pencil is breaking and flimsy. We can certainly understand your frustration. We are interested in speaking with you about this and respectfully request you call our Customer Service at 1-800-356-5120 anytime Monday-Saturday 9:00 A.M.-5:00 P.M. EST. Please provide the agent answering your call with this case number 42719513. We look forward to speaking with you!
My favorite eyebrow pencil!
I looked far and wide for an eyebrow pencil to fill in my sparse brows and this one is the best! The angled tip makes it easier to use and once brushed out, it looks very natural!
Recommends this product
Customer review from itcosmetics.com
IT BROKE!
The Brow PowerFULL broke off after a couple of uses and wasn’t usable any more. I really liked the thickness of it and was excited to try it.
Customer review from itcosmetics.com
Response from itcosmetics.com
Hi there! We appreciate you taking the time to leave your review. We are so sorry to hear the Brow PowerFULL Eyebrow Pencil you purchased has broken and can no longer be used. We certainly understand how disappointing this can be and we sincerely apologize for any inconvenience this may have caused. We would love to discuss this with you. Please call our Customer Service at 1-800-356-5120 anytime Monday-Saturday 9:00 A.M.-5:00 P.M. EST. Please provide the agent with this number 42365693. It would be helpful if you have the product with you when you call. We look forward to hearing from you!
Eyebrow pencil
Stays on well:
Recommends this product