Air 3 Unisex Heart Rate Black Strap Smart Watch 40mm
Product details
Web ID: 11334234DISAPPOINTING!
AFTER THE CORRECT CONNECTION, IT CONTINUES TO LOOSE TIME EACH DAY AND DOES NOT COUNT MY STEPS. PLEASE TELL ME THE PROCEDURE TO RETURN IT. I WOULD LIKE A REFUND.
Response from Macy's
Hi Myrna, I'm sorry for the inconvenience. Please unpair or forget the watch on your phone's Bluetooth. Then, connect the watch to the app using "Search for Device." Once connected, time should automatically be set as well. Kindly restart your smartwatch. The pedometer tracks steps based on arm movement, so wear the watch slightly higher on your wrist and ensure the sensor at the back is unobstructed. To learn more about our return and refund process, email us at reviews@itouchwearables.com.
I don't like this watch
i have to reset the watch after every charge because it doesn't keep correct time.
Response from Macy's
Thank you for reaching out, Freda. Unpair or forget the watch from your phone's Bluetooth. Then, connect the watch to the app using "Search for Device." Once connected, time should automatically be set as well. Email us at reviews@itouchwearables.com if you need further assistance.
Works Great
love my watch and would highly recommend it. The silicone band is very comfortable but the inexpensive mesh band , purchased recently, is even more-so! This watch has everything I need on a daily basis from alerts when my phone rings and receiving messages with vibration.
Recommends this product
Customer review from itouchwearables.com
=(
I do not recommend it, after a while it stops working
Response from Macy's
Please contact our support team via reviews@itouchwearables.com for assistance.
Been using for years
I had no idea my husband had been using this for years when I asked him if I could borrow it one day so that I could track how much ground I’m covering on my daily walk. Turns out that he’s been using this same smartwatch for years without issue. I initially gave it to him to use because he has A-fib and we want to monitor that as best we can. This watch captures data that he uses to report back between cardiologist visits. I had completely forgotten that he’s been using this all this time, and it also worked like a charm to track my daily 3.1 mile walk too. Something that still works after years of use gets high marks in my book.
Recommends this product
Customer review from itouchwearables.com
Disappointed
I purchased this watch a while back initially for a month it worked perfectly But now it doesn’t sync to my phone doesn’t count step sometimes also resets the step automatically
Response from Macy's
Hi Lubaina! We are sorry for this experience and want to assist you. Please reach out to reviews@itouchwearables.com.
Great watch
I bought an SE in Canada and love it but I can’t seem to find any more here.. I would like to purchase another two, do you ship to Canada?
Recommends this product
Customer review from itouchwearables.com
Response from itouchwearables.com
Great to hear that! Please visit https://itouchwearables.com/.
Disappointed customer
I've had my iTouch Air 3 for a month. It doesn't track steps accurately. Once in a while, I completely lose steps and restarts itself. Sometimes, it sets time back to when I first bought it. I am disappointed that I spend the money on buying something that won't work properly.
Customer review from itouchwearables.com
Response from itouchwearables.com
Make sure you are wearing it snugly on your wrist for proper accuracy. Email us at reviews@itouchwearables.com if you need assistance.