JBLQuantum 610 Wireless Over Ear Gaming Headset
Shipped and sold by VoiceComm
$164.95
Color:Black
Size:1 Count
Offers & perks
6-month financing with Macy's Card.
Product details
Web ID: 1480011241 reviews
Man67
2 months ago from East midlands
I have bought this as a Christmas gift for my son, hopefully he will enjoy them
Customer review from jbl.com
Noperope69
11 months ago from Australia
Avoid
The material used on the earpads and headband is poor quality and will peel off badly within a year. The glue used on the headband to hold the material will unstick within a year. (no cleaning chemicals were used, no direct sunlight and no hot temps) The headset will automatically cut off sound after a few seconds of no audio, and when a new sound is played it will cut of the beginning of the sound. Very difficult to have a voice conversation having to ask others to repeat themselves all the time... There is no option to disable this. The closed back design and inability to turn the sound down very low without the sound cutting out completely has caused ringing in my ears. (I never play anything at loud or even medium volume) I would avoid these headphone at all costs. A most regretful purchase.
Customer review from jbl.com
Response from jbl.com
Customer Support11 months ago
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Quantum 610 didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support via our official website or hotline number.
MasterB
2 years agoHorrible
After not even half a year of having said product, it turns off every few seconds whilst being plugged in, half of the sound had stopped working unless the wire was placed in a certain way.
Customer review from jbl.com
Response from jbl.com
Customer Support2 years ago
We appreciate your time in providing your feedback on our JBL Quantum 610 Wireless. This is not the kind of experience we want you to have. You may use a different cable or adapter and try changing it for at least 8 hours. Please note that this product comes with a one-year warranty, should you need more help, don't hesitate to contact our customer support.
External reviewer
2 years agoPros and Cons - Seriously dont buy this
There is very few good things about this headset +The nylon USB C cable it comes with. +sits comfortably on your head and is easy to adjust, but can get sweaty fast as its leather +the ear cushions are easy to clean as they are leathery This thing has immense quality control and quality of use issues -The audio quality is bad and sounds muffled, the surround sound included in their app sounds laughably bad. -The microphone is low quality and sounds terrible to people on the other end. -Extremely LOUD alert chimes that you cant disable or lower the volume of, when you power it on/off, its low on batteries or lose connections and reconnect -The Bluetooth range is weak and barely works past a few meters and regardless of range even when you're next to the dongle it ill keep and keep cutting out over and over again each time pinging you with an extremely loud chime that leaves your ears rigging. -It will randomly power off regardless of how battery life left or when while charging -If you use the headphones while charging you will hear a noticeable and constant buzzing noise -The pc application for it is near useless, the only thing its good for was turning off the light on the headset -There's no indicator or notch on the 2 volume wheels to know if you have your chat audio high or low forcing you to open the PC app to look at the audio balancing there -the list of issue goes on and on but im forgetting the rest of the more minor issues You can get significantly better products for significantly cheaper anywhere else with any other brand, do not ever buy this. I had such an awful experience with it I will never ever buy another JBL product in my life and actively tell other to not buy from this brand. Everyday I am resisting the urge to throw this thing in a shredder
Customer review from jbl.com
Response from jbl.com
Customer Support2 years ago
Thank you for sharing your feedback on our JBL Quantum 610 headset. We understand that it didn't meet your expectations. We'd like to work with you directly to address the issues you're experiencing. Please contact our customer support so we can assist you. We're here to help.
CM
2 years ago from Ohio
Other occasion to buy:Never received head set or refund
Verified PurchaserYes
Disappointed
Never received item or refund
Helpful?
do not buy wast of money
2 years agoit sucks
hate it to much money the mic doesn't even work bad sound
Customer review from jbl.com
Response from jbl.com
Customer Support2 years ago
For further support, we welcome you to contact our JBL Customer Support team:
https://support.jbl.com/gb/en/
Thank you.
controllerplayer
2 years agoamazing
super good and very comfortable i love these headphones
Customer review from jbl.com
extremely buggy
It has some decent features and good quality sound but the amount of driver and firmware issues is actually stupid, im reinstalling the drivers ever 6 hours because it decided to change its sound frequency settings by itself which causes alot of audio warping. The software also doesnt actually do much, it provides you with fake information
Customer review from jbl.com
Response from jbl.com
We appreciate your feedback. If you are having issues with your unit, please note that it has a 1-year manufacturer's warranty, and we suggest reaching out to our customer support for further assistance and possible troubleshooting steps.