SoundGear Sense True Wireless On Ear Headphones
Product details
Web ID: 19216912Ratings & Reviews
95 customer images
DO NOT BUY
DO NOT ORDER. I received these for my birthday December 2024. By May 2025 the left ear bud wouldn’t charge. Went through the hassle it was to get a replacement and here I am again, in October 2025 because neither ear bud will charge. They also constantly connect to my phone even while in the charging case (closed) which drains the battery so when I go to use them when I need them, they’re dead. I train several days a week and need a reliable pair of headphones and these are NOT IT. 0/10 recommend.
Customer review from jbl.com
Response from jbl.com
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact us through this link: https://support.jbl.com/us/en/#contact
Faultless
Excellent straight out the box. Fit great, sound quality great and great value for money. Very happy
Customer review from jbl.com
Suits my needs
Entirely suits my needs. Good sound, comfortable on ears. Able to hear just enough of the outside world to feel alert to things. I've got small ears and wear glasses so find the arms of my glasses have to sit on top.of the headphone hooks.
Customer review from jbl.com
Recommended for sport use.
Great sound and comfortable to wear. Use them for cycling and running.
Customer review from jbl.com
Great product
Bought for outdoor use including Cycling. A great balance between sound quality and external sounds. Very happy with. The neckband is really useful too.
Customer review from jbl.com
A million stars
We bought these for my husband for Father's Day. He works construction and is able to listen tousic during the day. The ones that go in his ears hurt after a while. He loves these and says the sound quality is amazing! Very happy with every step from the ordering to delivery to spot on product. JBL is all we ever buy and don't have any reason to stop now.
Customer review from jbl.com
Can't go wrong JBL products. ♡
I bought this product to use at work. (Limousine, charter buses, etc...) I am very pleased. I have a high regard for JBL products and this did not disappoint User friendly. Quality sound. And nothing stuck in my ear distorting the sounds that I need to hear. Way to go once again JBL!.
Customer review from jbl.com
Poor app! missed opportunity!
Bought them while back for 150 dollars!they are more like 50 dollar headphones !their app is very poor and basic!while running in winter with hoodie soon as hoodie touches the headphones it beeps and there is no way stopping it even if you choose none from gestures on app or summer if you swear while walking or outside doing yard work !it should have a lock button on app !and yet they didnt somehow think of that!at this price point most other headphones when you take them off and they go to sleep !on this is i believe minimum setting is 30 min!so when you take them off you need to store them in case right away other wise not sure how you really turn them off!overal ok sound quality very poorly designed app !
Customer review from jbl.com
Response from jbl.com
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Soundgear Sense didn't meet your expectations. We value your feedback in helping us improve and provide an exceptional user experience. We'll make sure to share your feedback with the appropriate team.