Vibe Beam 2 True Wireless Earbuds
Product details
Web ID: 24255788Above average quality
They work good as expected. The 4 star is because it's very hard to pull the buds out of the case
Customer review from jbl.com
Don't buy if you have small ears!
I bought these a few weeks ago and have been trying consistently to wear them- sitting at my desk, running, walking, etc. I have very small ears, and the ear buds just won't stay in. Even sitting still at my desk, if I move my head just to look down, the ear buds fall out. The sounds quality is fine, but it's very frustrating that I can't even sit wearing them, much less go on a run like I had hoped! I doubt this is an issue for people with larger ears, just be warned if you have small ears! Additionally, when I am on a phone call they will suddenly get very quiet, even if I am on maximum volume.
Customer review from jbl.com
Response from jbl.com
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact us through this link: https://support.jbl.com/us/en/#contact
Survived a Bus
I bought this for my boyfriend and he is very clumsy. So when he opened the box, the case flew out into the new york busy street. A bus went on top of the case and the whole force of a bus ran over the case... and it still works. My boyfriend has been using it for three weeks and nothing is wrong with it. The build quality is so good.
Customer review from jbl.com
Used once on flight, worked great. Ready to use second time and left speaker no longer working. Tried to unpair and repair without success. Not very happy.... feeling like I have waisted money
Customer review from jbl.com
Response from jbl.com
Thanks for your feedback. If the left earbud has no light, please try cleaning the contact pins with a cotton swab and alcohol to ensure proper charging. If the left earbud is blinking blue, please reset them by tapping either earbud three times, holding the third tap for 5 seconds until the earbuds turn off. For further assistance, please contact us directly at: https://support.jbl.com/us/en/#contact
Good fit. Disappointing sound quality. Lousy ANC.
I recently bought these on sale with modest expectations. Unfortunately, I am generally disappointed. The fit and feel of these is good, and the wireless connection & touch control seems to work well enough. My disappointment is focused around the sound and ANC. Audio quality isn't very good for anything but podcasts, and the EQ function doesn't improve things sufficiently for me to want to listen to music with these. With the ANC, I'm unable to discern any difference in ambient noise when ANC is enabled vs. disabled (maybe mine is defective?). The Smart Ambient feature adds significant background white noise, while providing only minimal increase in ambient volume - so I don't see myself ever using it. I would not recommend these other than for the most basic listening needs, if you get them significantly discounted.
Customer review from jbl.com
Response from jbl.com
Thank you for sharing your experience with the JBL Vibe Beam 2. While we strive for all our products to meet the highest standards, we understand this wasn't the case for you. Your feedback is important and will be relayed directly to our product development team as part of our ongoing efforts to enhance our offerings.
Poor bass and ANC doesn’t work.
I’ve been using these a few days and found them pretty poor. First off, I can’t get any bass out of these without cranking the EQ in the app to extreme bass. Second, the ANC is not working at all. I don’t notice a difference with it on or off.
Customer review from jbl.com
Response from jbl.com
Thanks for your feedback. Our products use the default JBL EQ settings. If you prefer more bass, you need to adjust the EQ in the JBL Headphones app. For the noise-cancelling feature, we recommend trying our JBL Fit Checker tool with the "Check My Best Fit" option to see if it helps.
Decent if your not in a noisy area
Sound is clear but no where near as loud as I expected and the noise cancellation is almost nonexistent. I use these while mowing and can barely hear them over the mower. Far cry from my last set of AirPod pros
Customer review from jbl.com
Response from jbl.com
Thanks for your feedback. To enjoy the best audio experience, we recommend trying our JBL Fit Checker tools with the 'Check My Best Fit' option. It can help you find the perfect fit for optimal sound quality and noise cancellation.
Awesome
I use these whenever I'm outside doing anything. They are awesome !!!!
Customer review from jbl.com