Oud & Bergamot Home Candle, 7.1-oz.
Product details
Web ID: 114380426 reviews
Dissapointing
I bought this candle for my new appartement. Lovely service and presentation in the shop. I love the scent but unfortunately you can barely smell it. I have burned the candle for a few hours several times. I am so so dissapointed, especially that these candles are expensive. Would not recommend this one.
Customer review from jomalone.com
Response from jomalone.com
Hi Oana, thank you so much for getting in touch with your concerns about the Oud & Bergamot Home Candle. Providing superior products is always our goal and we're so sorry to hear this has not performed to our high standard. We hope to see you shop with us again. Please know that you can always reach out to our Consumer Care team on freephone 0808 281 0229 for further advice in future if you are not 100% happy with your purchase.
Luxurious smell
I absolutely love the scent of this candle. If you like Tom Ford’s Oud scent then this is a perfect scent for you. You do not need to burn the candle for a long time for it to fill a large room. Highly recommend if you like woody scents.
Recommends this product
Customer review from bloomingdales.com
Mature and sexy candle
It’s very luxurious and smells very sensual. I’ll buy again and again
Recommends this product
Customer review from bloomingdales.com
Legendary!!
Jo Malone never disappoints!! Whether perfume or candle, her fragrances are rich, deep and longlasting. These candles don't even need to be burned to satisfy your senses!!
Recommends this product
Customer review from bloomingdales.com
Jo Malone candles are
Jo Malone candles are top notch when it comes to luxurious scents and experiences. When I have one or two of these around, I feel like my home smells similar to a celebrities home! Lol I love their scent offerings and love how intoxicating the scents are throughout my home.
Customer review from influenster.com
Terrible. Avoid.
I have used JM candles for years and always been happy, until recently. This candle has practically no scent when lit. Even after several tries, the scent has no throw and you can barely smell it when standing directly above the candle. It also gives of a lot of billowy smokiness, even after trimming the wick. JM did arrange a swap for me, and then the replacement I chose was exactly the same (Orange Blossom). I tried to leave a review for this previously and they did not publish it, which is very poor service. They have also assured me they have not changed their ingredients, but when so many of their candles previously had excellent reviews and now have terrible ones, I can't help but wonder if this company and deceiving their customers.
Customer review from jomalone.com
Response from jomalone.com
We would like to thank you for your loyalty to the brand over the years. We appreciate you for taking the time to leave us your feedback on this Oud & Bergamot Home Candle. Whist we are really pleased to hear you have previously loved your past candle purchases with us. We are so sorry to hear that your recent candles have not met your expectation in terms of the aroma. We will be sure to put your feedback forward to our Team as it is so important to us that we reach our customer's expectations and continue to offer high-quality goods. Customer loyalty is at the forefront of the brand and we really appreciate the years you have been committed to shopping with us. Our team of online stylists are ready to assist with any guidance and advice needed to get the most from your products. Please continue to reach out to our Consumer Care team on freephone 0808 281 0229 if you are not fully satisfied with any purchase. We really hope to see you shop with us again.
Terrible product
Nothing is great about this. I want a refund. This candle smells a little bit when you take the lid off but once you light it it smells of nothing atall. It gave off black smoke straight away. I had it lit for about an hour and it did not smell of anything whatsoever. No perfume. No beautiful aroma that I was expecting. My d and my husband said it smelt of nothing either. So not just me. I have just dmd you on Instagram and also written this on an insta post. This candle is expensive and for it not to smell one bit is just utterly disappointing. I can't believe it tbh. On reading the reviews now it seems it has smelled nice to some people in years gone by but not recently. I will be returning this and demanding a refund. I may as well be burning a plain tea light. I can't justify the cost of this candle and keeping it just because it smells a little bit nice when you take thelid off. Absolutely no way !
Customer review from jomalone.com
Response from jomalone.com
Hi Jo, thank you so much for getting in touch to let us know of your concerns on the Oud & Bergamot Home Candle. We do apologise that you were disappointed with the scent of this candle which didn't meet your expectation. This is important to us and we will be putting your feedback forward for review. We thank you for your brand loyalty over the years and really hope to see you shop with us again in future. Please know that you can always reach out to our Consumer Care team on freephone 0808 281 0229 for further assistance in future if you are not 100% happy with your purchase.Thank you.
This candle smells amazing. It is so fragrant. I use my candle warmer so it last longer. I always get compliments on how great my home smells when I use it.
Customer review from influenster.com