Lip Balm #1
Product details
Web ID: 1004477Ratings & Reviews
103 customer images
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Cute tube packaging and easy to use. Not working so well. The moisturiser too light. Smell good. No toxic ingredients. Price is a bit higher than regular lip moisturiser
Customer review from influenster.com
Response from influenster.com
Thank you for taking the time to share your feedback on Lip Balm #1. We’re glad to hear you like the packaging and appreciate the product’s scent and ingredient profile. We’re sorry to hear that the moisturizing level didn’t meet your expectations and that you found the price higher than other options. Your comments are important to us as we strive to improve our products. If you have any further feedback or would like to discuss your experience, please feel free to contact our customer care team at 1-800-543-4572 (Mon–Sun, 10:00 AM–7:00 PM EST).
DIFFERENT PRODUCT
DO NOT BUY THE NEW FORMULATION!!! I ordered a three pack and an devastated by the new formula. I have my old trusty tube from last year and I’m going to cut it open to get every last drop. Please Kiehls change it back!!! This was my all time favorite lip product and now it’s garbage.
Customer review from kiehls.com
Response from kiehls.com
Hello there! Thank you for sharing your feedback and for being a loyal fan of Lip Balm #1. We’re sorry to hear that you’re disappointed with the new formulation and understand how frustrating it can be when a favorite product changes. Your comments are important to us, and we will share your concerns with our product team. If you have any specific feedback or would like to discuss your experience further, please contact our customer care team at 1-800-543-4572 (Mon–Sun, 10:00 AM–7:00 PM EST). We truly appreciate your passion for our products and value your input.
Kiehl's lip balm is the best!
Obsessed with Kiehl’s lip balm 💋 It keeps my lips soft all day, feels so smooth, and never sticky. Total must-have, especially in the cold weather!
Customer review from influenster.com
Last forever and is proper nourishing
I got a tube of this in the Kiehls advent calendar for 2023 and loved it. The balm is thick and soaks into lips nicely to leave them feeling nourished. My lips genuinely improved with consistent use and the balm lasted from January right up to September!
Customer review from influenster.com
Awful product change
Appalling formula change. It is absolutely nothing like the original and the change hasn’t even been alluded to in the listing. This new formula actually dries out my lips more. So so disappointing. I have been using this lip balm for 20 years and now have to look elsewhere.
Customer review from kiehls.com
Response from kiehls.com
Hello! We're sorry to hear about your experience with Lip Balm #1. We'd like to speak with you directly. Please call us at 800-543-4572 and provide case number 42900960. Our hours are 9:00 am to 5:30 pm ET, Monday through Friday. We look forward to speaking with you soon!
New formula is worthless!
The new formula is nothing like the old one!! You should change the name because this is misleading marketing!! Also the price has gone up for this new formula which is not anything like the older formula which actually worked!
Customer review from kiehls.com
A Face Care Staple for 20+ Years!!!
I have been using this balm for 20+ years and it is the best! No flavor. Quickly absorbs and nourishes. I have lived in every kind of climate - from hot and arid, hot and humid, and bitterly cold Midwest and Northeast US winters. This balm has been stellar
Recommends this product
Customer review from kiehls.com
Thin, slippery, not moisturizing nor occlusive
I tried really hard to like it but this is definitely not for me. The formula is too thin and slippery. It is neither moisturizing nor occlusive. It literally does nothing. I've been using it for 8 weeks to give it a proper chance. The only food thing I can think say is that it is unscented if you are not into scented lip balm.
Customer review from kiehls.com.au