Goopy, doesn't absorb
Wish this were better. It's kinda thick but doesn't fully absorb. More likely I rub/lick it off by accident. It's a bit of a goopy texture like vaseline and the bottle is basic and doesn't have a proper applicator. Don't love this product and wouldn't recommend.
Customer review from kiehls.com
Response from kiehls.com
Thank you for reaching out about our Lip Balm #1. We’re sorry to hear you’re disappointed with the recent reformulation. While we work to improve our products, we understand that changes can impact your experience, and we truly appreciate you taking the time to share your feedback. We’ll be sure to pass it along to our team. In the meantime, our customer service team would be happy to help recommend an alternative that may work better for you, such as our Buttermask for Lips. You can view it here: https://tinyurl.com/yxe75h7u. If you’d like further assistance, please feel free to call us at 1-800-543-4572 (Mon–Sun, 10am–7pm EST). We’re always happy to help.
Works!
I liked the stick that this replaced but this also works, I know controversial!
Recommends this product
Customer review from kiehls.com
New formula is terrible
I agree with other reviews that the new formula is terrible! It makes my lips worse. Two minutes after putting it on, it dries up (maybe the company did this on purpose to use it up quicker so you have to buy more). Definitely not the #1 lip balm anymore. Definitely switching to a different brand unless they go back to the old formula. (I have been a Kiehl’s lip balm customer since 2006.)
Customer review from kiehls.com
Response from kiehls.com
Hi there, thank you for sharing your feedback about Lip Balm #1. We understand how disappointing it is when a product you’ve relied on for many years no longer performs the way you expect, especially one you used daily. The formula was updated to be vegan-friendly and due to changes in ingredient availability, but we know that doesn’t lessen the frustration when it no longer works for you. Your feedback is important to us, and we’ll be sure it’s shared with our team. If you’d like help finding an alternative that may feel closer to what you loved before, our Customer Service team would be happy to assist at 1-800-543-4572 (Mon–Sun, 10am–7pm EST).
No thanks
Made my lips worse. Disappointed that the product made my lips drier and more chapped and painful.
Customer review from kiehls.com.au
New formula is terrible
Please bring back the old lip balm! This new version makes your lips dry and rough. Better to use nothing than this formula! Going to get my money back. Stay away from version. It’s white instead of clear and doesn’t work at all.
Customer review from kiehls.com
Response from kiehls.com
Hi there! We are sorry to hear about the experience you had with our Lip Balm #1. We would like to speak with you directly about it. Please give us a call at 1-800-543-4572 Mon - Sun 10am-7pm EST for assistance and provide the case #44559572. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
It’s okay
Nice but not spectacular. I found it similar to Vaseline but thinner in consistency.
Customer review from kiehls.com
New formula is not nearly as good as the original
New formula is terrible for me. I'm a long time Lip Balm #1 user and am totally addicted. I put it on every night and multiple times a day. So disappointed with the new formula.
Customer review from kiehls.com
Response from kiehls.com
Hi there! We understand your disappointment, and we’re really sorry to hear about your experience with our Lip Balm #1 new formula. As a long time user, your feedback is incredibly valuable to us. We truly appreciate your support throughout the years, and we’ll make sure your concerns are passed along to our team. Thank you again for sharing your thoughts, and we hope to continue serving you in the future. Feel free to call us for other product recommendations at 1-800-543-4572 Mon - Sun 10am-7pm EST.
Does not work at all
This left my lips MORE DRY than before application. The consistency is very loose and my lips don’t feel hydrated at all…. I want a refund.
Customer review from kiehls.com
Response from kiehls.com
Hi Simonc1234! We are sorry to hear about the experience you had with Lip Balm #1. We would like to speak with you directly about it. Please give us a call at 1-800-543-4572 Mon - Sun 10am-7pm EST for assistance and provide the case #44765468. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.