Kiehl's Since 1851Original Musk Bath & Shower Liquid Body Cleanser, 8.4-oz.
Product details
Web ID: 3847715NOT LATHERY ANYMORE!! NOT WELL SCENTED ANYMORE!!
LOreal!!! PLEASE PLEASE PLEASE give us the original formula back!!! I understand how changes need to be made to save money, and make profits by possibly reducing an ingredient or such. But this is down right ridiculousness!!! I myself, and many many others have noticed the change you've made with the product. PLEASE make things right again by producing the "REAL" original formula!!!
Customer review from kiehls.com
Response from kiehls.com
Thank you for taking the time to share your thoughts with us. We truly understand how frustrating it can be when a product you’ve relied on for so long no longer performs the same, and we’re sorry for the disappointment this has caused. Your feedback about the formula is incredibly important to us, and we will be sure to share your comments with our product team. If you’d like to discuss your experience further or explore other options that may work better for you, our customer care team would be happy to help. Please feel free to call us at 1-800-543-4572 (Mon–Sun, 10am–7pm EST).
Not the same
This product is no longer the same. It smells awful now. The quality of the cleanser is like water. It's worse than cheap products you find at the local mart. They continue to pass it off as a quality product and charge $$$. I've noticed that other Kiehl's products have changed also. I don't know why the company posts autobot patronizing replies instead of listening to customers. The responses are insulting. Bring back the quality in your products or risk losing your customers
Customer review from kiehls.com
Response from kiehls.com
Hello there and thank you for reaching out! We’re sorry to hear about your experience with the Original Musk Bath and Shower Liquid Body Cleanser. We’d like to discuss this with you directly and assist further. Please give us a call at 1-800-543-4572 (Monday - Sunday, 10:00 AM - 7:00 PM EST) and provide the case number #43970999. If possible, please have the order number available when you call. We look forward to speaking with you and resolving this matter.
Nice scent
Lovely scent but doesn't last long, unfortunately.
Response from Macy's
Hi there! Thank you for sharing your feedback on our Original Musk Bath & Shower Liquid Body Cleanser. We truly value your comments and have passed them along to our team. For a longer-lasting scent, we recommend pairing it with our Original Musk Eau de Toilette Spray. We invite you to keep exploring more at Kiehl's!
Kiehl’s original Musk liquid body soap
Excellent product. Divine aroma!
Recommends this product
Customer review from bloomingdales.com
Really great product !
This product also smells fantastic and the fragrance lasts ! The lather is wonderful and is also very skin softening!I have used it for a long time and highly recommend !
Recommends this product
Long-Lasting Scent, But a Bit Artificial
I used this body wash at 8 a.m., and even by 5 p.m., the scent was still noticeable—a solid nine hours of lingering fragrance, which is quite impressive. The cleanser foams nicely and leaves the skin feeling refreshed. That said, the fragrance leans noticeably artificial, which might be a downside for those who prefer more natural-scented products.
Recommends this product
Customer review from kiehls.com
Best smelling body wash
Smells amazing! This is seriously the best smelling body wash ever. I look forward to showering just to smell it lol.
Recommends this product
Customer review from kiehls.com
On average, customers rate the Oil-absorbing/moisturizing of this item as Moisturizing.
Oil-absorbing/moisturizing
On average, customers rate the Heavy/light of this item as Light.
Heavy/light
On average, customers rate the Best for day/best for night of this item as Best for night.
Best for day/best for night
Love this musk scent
Love kiehls products and musk scents since I was given a small bottle of musk oil back in the 70's!
On average, customers rate the Oil-absorbing/moisturizing of this item as Moisturizing.
Oil-absorbing/moisturizing
On average, customers rate the Heavy/light of this item as Light.
Heavy/light
On average, customers rate the Best for day/best for night of this item as Best for night.
Best for day/best for night
Recommends this product