Knife Aid Sharpening Service, 10 Knives
Product details
Web ID: 18036697Easy to send and received quickly
Quick turnaround time and knives are super sharp and clean.
Recommends this product
Customer review from Zwilling.com
A good start, but not a finished product.
The sharpening was mediocre at best. All of the knives needed a session with my diamond hone, before they would pass the glide through a notebook paper sharpness test.
Customer review from Zwilling.com
Response from Zwilling.com
Thank you for sharing your feedback with us. We sincerely apologize that our service did not meet your expectations. We understand how disappointing it must be not to receive the factory-sharp edge you were hoping for. Your satisfaction is our priority, and we’d like to make this right. We would be happy to arrange a complimentary resharpening of your knives to ensure they meet your standards. We will reach out to you directly to discuss what works best for you. Please know that your feedback is invaluable in helping us improve our services. We invest in training and quality control to deliver the superior results our customers expect, and we are taking your comments seriously to uphold that commitment. Thank you again for bringing this to our attention, and we truly appreciate the opportunity to earn back your trust.
Sharp, but not sure it's worth the wait
Sent in 10 knives to be sharpened and have only used 3 of them so far, but very sharp at first glance. If you are looking to get this done quickly, I could not recommend. Took 10 days just to get the envelope to send the knives and another 2 weeks to get them sharpened.
Customer review from Zwilling.com
Response from Zwilling.com
Thank you for your review and for your feedback. We are sorry to hear about your experience. Knife Aid, our professional mail-in knife sharpening service, is easy to use, fast, and reliable. The prepaid insured, trackable envelope is delivered to your door. Unfortunately, due to the devastating wildfires in California, our workshop was closed for several days. We took extra precautions to ensure their safety during that time. If you have any questions, please feel free to contact our Support Center. Here is our link: https://www.zwilling.com/us/magazine/support-center.html Our dedicated consumer service representatives are available to assist you in any way possible.
Got a knife block set for our wedding, and it looks sharp! (Yeah, knife pun). They look fantastic, and I am so excited to cut into my next steak!
Recommends this product
Customer review from Zwilling.com
Knife sharpening service
Got the knives back in a short amount of time and cut like brand new, definitely worth the expense.
Recommends this product
Customer review from Zwilling.com
Love this service. Sharp knives for sure
I love this service. Knives are back in a week. And they are sharp.
Recommends this product
Customer review from Zwilling.com
Excellent, except for one thing
The service was very quick and the knives were extra sharp. Just one thing. I added requests in the comments section of two knife covers for extra help. My request was to polish the sides of two knives that I had accidentally dulled. My request was ignored - service was not performed and no response why. I would like to know the reason.
Customer review from Zwilling.com