2-Pc. Le 8 Hypnôse Serum-Infused Mascara Gift Set
Product details
Web ID: 16072105Ratings & Reviews
2 customer images
Disappointing
Big disappointment. Dried up product, unable to use.
Response from Macy's
Hello! We're sorry to hear about your experience with our Le 8 Hypnôse Serum-Infused Mascara. This mascara has a unique, new-generation, wax-free formula that needs to be activated before use by swirling the brush in the tube at least 8 times, or swiping in and out (avoid pumping), to mix the ingredients. For application, use the "8" side of the brush to coat your lashes and build volume, then use the flat side to lift and sculpt. If you continue to have issues, please call us at 866-873-6645 (Monday-Friday, 9 am-5:30 pm ET) and provide case number 43384001. We're happy to help!
The Color Is Beautiful. The Formula Is Horrible
I am looking for a long lasting purple mascara. I had high hopes for this formula, especially the treatment aspect. I got the purple color. I received it this afternoon. I applied it while working from home, so nothing too strenuous or hot. I walked by a mirror 30 minutes after applying it. My under eye area was covered with purple flakes! It has now been 3 hours and the smudges are extensive. I only gave this two stars for the color.
Response from Macy's
Hello! Thank you for your feedback on our Le 8 Hypnôse Serum-Infused Volumizing Mascara. We are truly sorry this formula wasn't your perfect match and you experienced flaking and smudging. Your valuable comments have been shared with our team for future considerations, especially regarding the expansion of our mascara shade range. We invite you to keep exploring more at Lancôme!
Dry - horrible macys sold me OLD product
when i went to use this - it barely had any mascara — it was dry !!!! this has happened to me before with makeup from macy’s - not buying here anymore - and of course now i can’t return
Response from Macy's
Hello! We're sorry to hear you're having trouble with your Le 8 Hypnôse Serum-Infused Mascara. This mascara has a unique, new-generation, wax-free formula that needs to be activated before use by swirling the brush in the tube at least 8 times, or swiping in and out (avoid pumping), to mix the ingredients. For application, use the "8" side of the brush to coat your lashes and build volume, then use the flat side to lift and sculpt. If you continue to have issues, please call us at 866-873-6645 (Monday-Friday, 9 am-5:30 pm ET) and provide case number 42959117. We're happy to help!
Not as expected
This product clumps on the brush. I returned it.
Response from Macy's
Hi there! Thank you for reaching out about our Lancome Le 8 Hypnose Serum-Infused Volumizing Mascara. We are truly sorry to hear that our product clumped on the brush and that you ultimately returned it. We appreciate you letting us know about your experience.
Wonderful
My favorite one
Recommends this product
Loncome blue mascara
I have been using this blue mascara for a long time. The color is unique and attractive. This mascara conditions my eyelashes as it gives me attractive eyelashes. I ordered another because this color is sometimes hard to find
Recommends this product
“Natural look” is not what I wanted
It almost makes no difference whether I use it or not…maybe works for someone, but I need a mascara that actually elongates or thickens lashes, otherwise why even bother in my case.
Response from Macy's
Hello! Thank you for your feedback on Le 8 Hypnôse Serum-Infused Volumizing Mascara. We're sorry you weren't satisfied with the results and appreciate you taking the time to share your experience. We've passed your comments along to our product development team. Your insights are valuable and help us in creating new formulas and products. We encourage you to explore Lancôme's other mascara options – we're confident you'll find your perfect match!
Dry as the Sahara
The mascara was dry! Must have been on the shelf for quite some time.
Response from Macy's
Hi there! Thank you for reaching out Le 8 Hypnose Serum-Infused Volumizing Mascara. We are sorry to hear about your experience and would like to speak to you about it. Please give us a call @866-873-6645 M-F 9:00 am – 5:30 pm ET, when calling please have the reference number of #40931044. We look forward to speaking with you!