Hydra Zen Gel Cream
Product details
Web ID: 20975084LOVE IT
LOVE THIS PRODUCT! IT'S GREAT!! I GET THIS FOR MY HUSBAND AND HE LOVES IT! NOT TOO HEAVY AND PERFECT FOR DAYTIME.
Recommends this product
Customer review from lancome-usa.com
Terrible Smell
It gives a strong chemical smell and was totally different than the previous one I brought. Dislike the new package design and the ingredients are not the same good as before.
Customer review from lancome-usa.com
Response from lancome-usa.com
Hello! Thank you for your feedback on Hydra Zen Gel Cream. While minor formula adjustments are necessary, we understand your disappointment and have shared your comments with the appropriate team. We're constantly working to develop new and improved formulas that surpass our previous offerings. Your input is valuable in this process, and we hope you'll continue to explore Lancôme!
A staple in every girls GRWM
Silky lightweight and hydrating! Part of my daily AM and PM routine! Scent is light and pleasant
Recommends this product
Customer review from lancome-usa.com
Beautiful cream
It hydrates the skin and makes it translucent. Skin absorbs.
Recommends this product
Customer review from lancome-usa.com
Just ok
I didn’t have much expectations about this cream but decided to try. I did. It’s sticky, it’s not absorbed well. Won’t buy it again
Beauty Cream
Hydra Zen Gel Cream is exactly what the name signifies. It hydrates the face to a smooth feeling and wrinkles seem to disappear. It also highlights the beauty of one’s skin. I believe Hydra Zen Gel Cream is one of the best Lancôme products.
Recommends this product
Customer review from lancome-usa.com
This review is from Lancome Hydra Zen Gel Cream 1 ozAwesome
I’m on my second love it
Recommends this product
Why did you change it?
Why, why, why, why, why did you change the formulation of the Hydra Zen? I used Aqua Vitale for years. It was great. When it was discontinued, I switched to the Hydra Zen Gel, and it was even better. But now you have changed it, and it gives me blisters. It’s becoming impossible to find something oil free without hyaluronic acid. SO disappointed.
Customer review from lancome-usa.com
Response from lancome-usa.com
Hello Tiffany! We’re truly sorry to hear about your experience and completely understand how frustrating and disappointing this must be, especially when you’ve been loyal to products that have worked so well for you in the past. Your feedback is incredibly important to us, and we genuinely want to make this right. We’d love the opportunity to speak with you directly so we can better understand what happened and offer the support you deserve. Please reach out to us at your earliest convenience and reference case number 42250077—this will help us assist you more quickly. Please call 1-800-LANCÔME (1-800-526-2663) at your convivence. Thank you for taking the time to share your concerns with us. We’re here for you and hope to restore your trust.