Lip Idôle Lip Shaper
Product details
Web ID: 18309589Ratings & Reviews
450 customer images
Not a fan
Pencils are too soft and just don’t apply well. I won’t be buying again
Customer review from lancome-usa.com
Response from lancome-usa.com
Hello there! We are sorry to hear about the experience you had with Lip Idôle Lip Shaper. We would like to speak with you directly about this. Please give us a call at 1-800-526-2663 10AM to 7PM ET Monday - Friday for assistance and provide the case #43381491. We look forward to speaking with you. It would be helpful if you could have the product available when you call.
Want old line
Based on the reviews I am not going to waste my time paying for this product. I was a huge fan of the the the prior lip liner that you have obviously discontinued. It had 3 colors that I kept stocked and it lasted all day. I will return to using Butter London
Customer review from lancome-usa.com
Response from lancome-usa.com
Hello there! We appreciate you taking the time to share your thoughts on Lip Idôle Lip Shaper. We understand how disappointing it may be to find that a favorite product has been discontinued. Your valuable feedback has been forwarded to our product development team for future consideration. If you are a fan of lip cosmetics, we recommend exploring our Lip Idôle JuicyTreat Lip Oil Gloss, a 3D juicy shine oil-in-gloss that juicifies like a gloss and acts like a serum! You can find more info here: https://tinyurl.com/ymb9ry46 We hope you'll try it out and let us know what you think!
Lovely color
Easy to apply, with rich color. I would buy this lip pencil again!
Recommends this product
Customer review from lancome-usa.com
Best Lip Liner
I have just recently started using this lip liner, but is by far the best I have ever used. It stays on most all day.
Recommends this product
Customer review from lancome-usa.com
Breaks too easily.
Breaks very easily. Waste of money.Hard to use. Disappointed.
Customer review from lancome-usa.com
Response from lancome-usa.com
Hello! Thank you for sharing your feedback on our Lip Idôle Lip Shaper. We understand your concerns and are sorry to hear this lip pencil is breaking easily for you. We truly value your comments and are always looking to improve. Given its very creamy formulation, we recommend using light pressure when applying the product. To keep your liner perfectly sharp, use a cosmetic-grade sharpener like our Le Sharpener. If you continue to experience issues or have any questions, please feel free to contact us for assistance. We're always here to help!
Does not work
Unable to extend the lip linear from the base when twist from the top...
Response from Macy's
Hello! Thank you for sharing your feedback on our Lip Idôle Lip Shaper. We understand your concern about extending the lip liner, and we want to assure you this pencil is designed to be sharpened. For optimal performance, we recommend using a cosmetic-grade sharpener, such as our Le Sharpener, to maintain its precise tip. We invite you to continue exploring more at Lancôme!
Lancôme failed with this one
No where near the quality of the prior roll up lip liner; please bring back the prior lip liner that has been discontinued.
Customer review from lancome-usa.com
Response from lancome-usa.com
Hello! Thank you for your feedback on our Lip Idôle Lip Shaper. We understand that the discontinuation of beloved products can be disappointing. We truly value your comments and have passed them along to our team for future consideration. We are always striving to improve and create new products we hope you'll love. We encourage you to explore more and find a new favorite at Lancôme!
Good lip shaper
It is good and pretty and doesn't smudge and good color.
Customer review from lancome-usa.com