Laura Geller BeautyBravo Brows Soft Pencil + Brush

Response from laurageller.com

Thank you for your feedback and we're sorry that the product didn't meet your expectations. At Laura Geller, we strive to provide the best customer experience and your feedback is very valuable to achieving our goal. Your satisfaction is our topmost priority and we want you to love our products. Please know that you have 30 days from the ship date to return or exchange the item. To ensure that we resolve this issue for you as quickly as possible, we have implemented an automated portal specifically designed for handling replacements and exchanges. This portal will easily prompt you to complete your request hassle-free. All you need is your order number and your email address. Kindly click here to get started: https://returns.laurageller.com If this has not been resolved yet, kindly reach out to our customer service team who can further assist you at info@lauragellerbeauty.com. You can reach us by emailing or through our chat option. Typically, our team responds within 24-48 hours.

Response from laurageller.com

Thank you so much for taking the time to share your honest feedback with us. We truly value your input, and your insights are invaluable in helping us enhance our products and overall customer experience. We're sorry to hear that you've encountered challenges, and we want you to know that your satisfaction is our top priority. We're committed to continuous improvement, and your specific comments will be shared with our team for careful consideration. If there's anything specific you'd like to discuss or if you have further suggestions, please feel free to reach out to our customer service team at info@lauragellerbeauty.com. We appreciate your support and look forward to the opportunity to address your concerns and make your experience with our products even better. Thank you for being a valued part of our community.