Laura Geller BeautySpackle Skin Perfecting Primer Collection

I am extremely disappointed with my experience with Macy’s during the 10 Days of Glam sale. I placed my order during the sneak preview, a full day before the sale officially started, expecting that ordering early would secure the items I wanted. Instead, Macy’s only shipped a few items and then silently canceled the rest of my order a week later without any notification whatsoever. To make matters worse, I had to spend an hour on the phone with customer service just to figure out what happened, only to be told that the items were now out of stock because Macy’s took too long to process my order. That is completely unacceptable. If items are unavailable, customers should be informed immediately — not left waiting in the dark for a week. This was a terrible shopping experience combined with horrible customer service. Macy’s clearly does not value its customers’ time or loyalty. After this experience, I will no longer be giving Macy’s my business, and we will also be closing our Macy’s credit card.