Dinnerware, Venetian Lace Teacup
Product Details
Web ID: 203829Horrible
We ordered the last few pieces to fill the collection of our wedding china. I opened a Macy's card with the intention of becoming a long term customer. The china arrived to us in a damaged and barely taped up box. The china barely wtaoped in bybble tape and thrown haphazardly in the box. Half the Lenox china was broken, the other half filthy and scuffed. I am beyond disappointed. I will be canceling my macys card, they lost a customer over this.
Response from Lenox Team
We are deeply sorry for the condition in which your wedding china arrived. It's unacceptable that the packaging was inadequate, resulting in broken, filthy, and scuffed pieces. We understand how important this collection is to you, and we sincerely apologize for the distress this has caused.
Your feedback is invaluable, and we are committed to addressing these issues to prevent them from happening in the future. We are currently reviewing our packaging and shipping processes to ensure that all items are handled with the utmost care.
Please contact our customer service team at info@lenox.com so we can assist you with a replacement for the damaged items. We want to make this right for you and restore your trust in our brand.
Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work to improve our services.
stunning
Got this Federal Gold set to refresh the look of my dining room. It’s just simply stunning.
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