Merry & Magic Lit Glass Scene Church
Product details
Web ID: 189281329 reviews
I have boughten these for 3 years now and they all are beautiful, I love them all!
Recommends this product
Customer review from Lenox Corporation
Arrived broken
Beautiful item, but packaged very poorly. One flimsy piece of kraft paper used to cushion the box. Train your shipping department!
Response from Lenox Team
We strive to ensure that all our products are packed securely to prevent damage during shipping. It seems we fell short in this instance, and appreciate your bringing it to our attention. To make this right, we would be happy to send a replacement. Please email us at info@lenox.com and include your shipping information.
Beautiful decoration
This decoration is absolutely beautiful. Just add batteries and you have a stun center piece
Recommends this product
Disappointment
Arrived broken. May have been pretty.
Response from Lenox Team
This is certainly not the experience we want for our customers. If you have trouble getting this replaced, please feel free to send us an email to info@lenox.com. We look forward to hearing from you.
Order received damaged.
Unfortunately the ornament arrived in pieces and had to be returned. This is the second time I purchased it and the second time it arrived broken. I guess Lenox needs to improve their packaging.
Response from Lenox Team
We're really sorry to hear about the trouble with your order. We always aim to pack our products securely, but it looks like we missed the mark this time. Thanks for letting us know.
To make things right, we'd love to send you a replacement. Could you please email us at info@lenox.com with your shipping information? We look forward to hearng from you!
Simply gorgeous!
I have two others Lenox trees but this is my favorite. It really lights up my shelves.
Lenox Lit Glass Scene
I ordered 3 for gifts. 2 of the 3 were broke when they were opened. Only 1 arrived un-broken. They were really cute but ended up having to return 2 of them. Hope the other one lasts.
Ordered twice and received damaged twice
Ordered twice and both times the product item was sent in the original package but then put into a bigger box at least two to three times bigger with little or no wrapping so it simply bounced around in the bigger box and both times the glass dome was shattered upon receipt. Now I have to make a second trip to the UPS store to return it, wait for credit and I have no gift to give!
Response from Lenox Team
We sincerely apologize for the issues you’ve experienced with our product. If you haven’t already returned the item, please reach out to us at info@lenox.com for a replacement. We pride ourselves on delivering only quality items, and we are very sorry we fell short here.