Opal Innocence Teacup
Product Details
Web ID: 83815Don't purchase for a gift!
Purchased teacup and saucer from a bridal registry for a shower gift along with place settings. Place settings arrived in lovey Lenox box so it can be wrapped; however, the saucers came in green bubble wrap, no box. The teacups arrived in a boxes that were not even assembled correctly so when I took them out of the shipping box they fell. The actual box that the items were shipped in was about 5 times to big and half of the air packets were tapped to the outside of the box. My mind is blown that this is how Lenox ships items for Macy's. When I called Macy's customer service, all I wanted was boxes so I could wrap but they said that could not be done. Had to start a return which is when it all went to hell. Wouldn't give me a credit to my Macy's card...said they could only do a gift card refund. Went to the local store and they couldn't help because it's a Lenox problem. So disgusted with the entire process. Ruined my who gift theme for my future daughter in law. If I was purchasing for myself, I wouldn't be so irritated but to ship items out like this from a bridal registry is just plain ignorant.
Response from Lenox Team
Thank you for providing your feedback and posting about this issue. We apologize that our packaging did not meet your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Your happiness is our number one priority. Please contact us at info@lenox.com if you require further assistance with any of our products.
Really elegant
If you like subtlety and elegance in one package, you are going to love this pattern! I purchased this for a friend who collects teacups and she is going to love it! THIS is an excellent example of fine china.
Customer review from Lenox Corporation
Beautiful piece! Love it
Very Lovely piece, Shining light green blue, real cup looks much better than picture. Lenox never disappointed me.
Customer review from Lenox Corporation