Levi'sMen's Red Tab Relaxed Fit Dropped Shoulder Crewneck Sweatshirt

Response from Levis

Thank you for getting in touch with us. We always do our best to prevent these issues from occurring, but it can be tricky to accurately represent shades of color. Factors like changes in production or variations in monitor displays can impact how colors appear on your screen. We'll definitely pass on your feedback to our designers and photographers. Just wanted to let you know that we offer a 60-day exchange policy for your convenience. If you need to exchange your item for a different size, you can do so free of charge**. If you have any other questions, feel free to check out our Help Center for more information. By the way, if you're a  Red TabTM  Member, you get free shipping and returns. If you're not a member yet, you can sign up Here or check to see if you're already a member.   Levi's® Customer Service (U.S.) 800.872.5384 (Canada) 888.501.5384 We are giving our agents a much-deserved rest this Christmas. Our offices will be closed after 12 p.m. PST Christmas Eve and all day Christmas Day. levis.com Visit our Help Center Track your Order Here and sign up for SMS updates Become a RedTab™ Member Today for free shipping on all orders and free Happy Returns What’s your 501® Story?

Response from Levis

Hey there, We appreciate you reaching out to us. We understand that even the smallest details can make a big difference in the way our products look, fit, and feel. Whether it's a variation in fabric treatment, finishing, or composition, we strive to maintain the highest level of consistency across all our products. We also understand that accurately representing our products is crucial, and we take great care to ensure that our photos showcase the true colors and details of each item. However, variations in lighting and other factors can sometimes impact the appearance of our products. We appreciate your feedback and will certainly take note of your concerns. If you have any further questions or feedback, please don't hesitate to reach out to us again. Also, just so you know, we have a 60-day exchange policy where you can exchange your item(s) for a different size, free of charge**. If you have any questions, please feel free to visit our Help Center for more information. And hey, if you're not already a Red TabTM Member, sign up Here to enjoy free shipping and return

Response from Levis

Thanks so much for reaching out. We understand your frustration and we’ll make sure it ends up in the right hands! The process of making clothes is a complicated one, and sometimes the smallest change in production can cause the exact shade of a wash to change slightly. We try our best to keep that from happening, but some batches of product can be a little different than others. The same is true for photos — we try to represent the true color as faithfully as possible, but sometimes slight changes in light can make a big difference! Either way, we’ll make sure to relay this to our designers and photographers. So you know, we have a 60-day return policy if you’re not satisfied with your product. And, you can always call us at 1- 800-872-5384 or start a chat with us in the “Ask Indigo” box on the bottom left of your screen if you’d like further assistance!