Alchemy Flats
Product details
Web ID: 13458840Ratings & Reviews
1 customer image
Mostly supportive shoes
They have a lot of cushion. They were a little uncomfortable around the base of the toes after walking
Customer review from lifestride.com
Response from lifestride.com
Thank you for writing a review for Alchemy Flat. We apologize that you experienced some discomfort around the toe area. Please know that we do take your feedback seriously and have conveyed your concerns to the appropriate party in hopes that we can improve. We appreciate you reaching out, and hope you'll give us another chance.
Disappointed
Bought them in January this year. Wore only them 4 times and developed a hole in the padding in the heel.
Customer review from lifestride.com
Response from lifestride.com
Thank you for writing a review for the Alchemy Flat. We apologize the insole isn't hold up as expected and value your feedback. Please don't hesitate to call our LifeStride Consumer Care Department at 1-800-838-4385 if we may be of any assistance with your order. The Call Center hours of operation are Monday-Friday 9:00a.m.-6:00p.m. and Saturday 10:00a.m.-5:00p.m. CT. We would be more than happy to help!
Comfortable Flats
I love these shoes; so comfortable, yet classy looking.
Recommends this product
Customer review from lifestride.com
Very cute flats
These are bery cute flats that can be casual or dressy. Super comfortable.
Recommends this product
Customer review from lifestride.com
Comfortable and wearable
I found these at a thrift store but they were in terrible condition so I went to the website and bought a new pair and I’m so happy I did. They are super comfortable and go with almost anything I put on.
Recommends this product
Customer review from lifestride.com
Heel slips
Cute but slips on the heel and a little tight in the toe box.
Customer review from lifestride.com
Response from lifestride.com
We're sorry to learn your flats are not working out. US-based customers can return unworn shoes for a refund or exchange for a different size/color within 45 days. We partner with Happy Returns to offer safe, contactless, and sustainable returns and exchanges. To learn more and begin your return, please visit https://www.lifestride.com/help/returns-and-exchanges?icid=Footer_Help_Returns at your earliest convenience.
Needs heel cushions
Rubbed a sore in my heel. Needs a cushion on the heel. Also, the toe is cut very low, showing part of my toes, which I do not like. The picture didn’t show it to be cut so low.
Customer review from lifestride.com
Response from lifestride.com
We're very sorry to learn your Alchemy flats were uncomfortable. We understand how disappointing that is. We partner with Happy Returns to offer safe, contactless, and sustainable returns and exchanges. With over 2,600 drop-off locations nationwide, Happy Returns makes returns and exchanges easy. Customers can return unworn shoes for a refund or exchange within 45 days. To print or email a prepaid Fed Ex return label and packing slip or receive a QR code via email, please visit: https://www.lifestride.com/help/returns-and-exchanges?icid=Footer_Help_Returns Re-package your shoes in the original brand box and tape the shipping label to the outside of the box. If you have more than one item, each package should have a unique tracking label. We recommend visiting a FedEx location instead of a drop box as that may delay your delivery. To find the nearest location, visit http://www.fedex.com/locate/ We hope this information is helpful!
Painful shoes
The patent leather on the side heel of the shoe tore up the actual side of my heel. I wore the shoes one day 2 weeks ago and I am still in pain from these shoes tearing my skin up. They were not too small…just poor design.
Customer review from lifestride.com
Response from lifestride.com
We're incredibly sorry this happened with your Alchemy Flats. We also thank you for letting us know so this can be looked into. Please don't hesitate to call our Consumer Care Department at 1-800-838-4385 if we can be of further assistance. The Call Center hours of operation are Monday-Friday 9:00a.m.-6:00p.m. and Saturday 10:00a.m.-5:00p.m. CST.