LinkBuds S True Wireless Noise Canceling Earbuds - White
Product details
Web ID: 15434205Ratings & Reviews
407 customer images
Great features
I am so happy i did buy this earbud, very2 impressed with the sound.
Recommends this product
Customer review from sony.com
Bad Battery Quality
Been good until recently. Had these for a little over a year when the right buds battery started failing to hold a charge. Really disappointing for a higher end and spendy product. Many others have this issue that Sony will not cover. *See Reddit Good news is a local repair shop could change the battery
Customer review from sony.com
Response from sony.com
Hi there, Thanks so much for taking the time to share your experience with your LinkBuds S. We really appreciate you bringing this to our attention, and we're genuinely sorry to hear that the battery in your right earbud started having issues after only a year. Before looking at a repair, let's run through a couple of basic troubleshooting steps to try to fix this problem: 1) Initialize the earbuds: This returns the earbuds to their factory settings and often fixes unexpected issues. You can find the steps to initialize the Linkbuds S here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html 2) Update the Firmware: Always make sure your earbuds have the latest firmware installed via the Sony | Sound Connect app. If those steps don't resolve the issue and the right earbud still isn't holding a charge, then a physical repair might be necessary. We suggest contacting our authorized service center, Encompass, for repair services. They are equipped to handle Sony products. You can find their contact information and begin the repair process here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services If Encompass isn't able to assist or the process doesn't work out for you, checking with any other local servicer near you, as you mentioned, is a smart move to get your earbuds back to full working order quickly. We appreciate your review of our Sony product and apologize for your experience. Sincerely, Estefany
Poor Lifespan
Satisfied with everything but the lifespan. After 21 months, a charge doesn't even last an hour.
Customer review from sony.com
Response from sony.com
Hi ZbLog, We sincerely apologize that the battery life on your LinkBuds S has dropped off so significantly. We're ready to help and would be happy to walk you through some troubleshooting steps. 1. Fully reset the earbuds. You can find the instructions here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html 2. Always make sure the firmware is completely up-to-date. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796 3. Make sure the charging contacts on both the earbuds and inside the case are clean and dry. If you've tried these steps and the issue persists, your next step would be to look into a repair. For official Sony repair service, we recommend reaching out to Encompass Supply Chain Solutions, which is our authorized service partner. You can find their repair services information here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services If Encompass is unable to assist with the repair, you may also look into other options. Check your local Yellow Pages business directory for other electronic repair services near you that might be able to help. Thanks for considering Sony and for bringing this to our attention. Sincerely, Estefany
Excellent Product
Totally happy with my Sony LinkBuds S! The sound is excellent, clear, balanced, and full. Very comfortable to wear and the noise cancelling works well. Connection is stable and easy to use.
Recommends this product
Customer review from sony.com
Do not buy - Horrible battery
Although the sound quality and ANC was decent, unfortunately the battery of this product is extremely poor. I can’t even use the ANC function anymore because the battery drains within 20 minutes. Even without ANC I cannot get 30 minutes out of the left earbud. I will not be buying a Sony product again.
Customer review from sony.com
Response from sony.com
Hi, Thank you for your feedback. We're sorry to hear that you're experiencing a battery draining issue with your LinkBuds S. This is not the experience we aim to provide, as we always strive to deliver the best quality possible. Make sure to follow the steps here and test again: https://cutt.ly/Ur3Y7WBK If the issue remains, please try the steps below: 1. Update the headset to the latest version using this link: https://cutt.ly/ir3Y5XKD 2. Reset the headset by following the steps here: https://cutt.ly/dr3Y6ezZ 3. Initialise the headset to the factory settings, following the steps here: https://cutt.ly/Ar3Y6lPM Furthermore, if any further assistance is needed, please feel free to contact us using this link: https://cutt.ly/heoRCkdW Menna @Sony Support UK
El peor error, comprar productos SONY.
En febrero 20 de 2023 compre un LINKBUDS S MODELO YY2950 en un de almacén de confianza como Best Bay, todo era perfecto, buen sonido, cancelación de ruido excelente, y un producto confiable como SONY, con supuestos altos estándares en sonido. Al año comenzó a fallar precisamente cuando vencío la garantía de compra. La batería comenzó a agotarse aunque decía un 100% esta se descargaba en 10 minutos, el auricular derecho se descargaba a los 5 minutos aunque señalaba que estaba en un 90%, fui al almacén y no me solucionaron, escribí a soporte de SONY, y me dieron las indicaciones pertinentes para reiniciarlo, elimine la aplicación de mi celular únicamente para ver si lo actualizaba, pero todo fue en vano. Cundo les escribí un email, dándoles a conocer lo descontenta y lo defraudada por comprar un supuesto producto que promociona ser uno de los mejores en el mercado. Pero no se si fue decepcionante la perdida de mi dinero al comprar un producto de tan mala calidad o la respuesta que me dieron vía email cuando solicite un teléfono, dirección o lugar donde llevarlos para que me lo repararan. Solo lamentaron que yo estuviese tan decepcionada y que no tenían mas opciones de solución. porque yo ya había agotado todos los pasos para la restauración de la batería. Leyendo todas las reseñas noto que no soy la única, algunos mas tienen el mismo problema que tengo con este producto. solo le digo a las personas que quieran comprar uno de estos producto no lo hagan piénselo antes de malgastar su dinero. si alguien desea abrir una sala de disputa para hablar sobre este estafa al vendernos un comercial que es totalmente falso, estaré pendiente.
Customer review from sony.com
Response from sony.com
Hola, Gracias por contactarnos. Comprendemos perfectamente su frustración y lamentamos enormemente la experiencia tan decepcionante que ha tenido con sus LinkBuds S. De verdad, nos apena mucho que se sienta tan defraudado con un producto de Sony, especialmente después de haber confiado en nuestra marca. Sobre su solicitud de reparación, una vez que la garantía oficial de un año expira, como es su caso con la fecha de compra, la única opción que podemos ofrecerle es el servicio de reparación a través de nuestro centro de servicio técnico autorizado. Entendemos que la respuesta previa no fue satisfactoria y pedimos disculpas por eso. Puede contactar a nuestro socio oficial de servicio, Encompass, quienes manejan este tipo de reparaciones. Puede encontrar la información de contacto y detalles sobre el proceso aquí: https://sony.encompass.com/parts-accessories/Sony-Repair-Services Ahora, si por alguna razón Encompass no puede realizar la reparación o si prefiere buscar opciones más locales, le sugerimos que revise en las Páginas Amarillas de su zona para encontrar talleres de reparación de electrónica cerca de usted. Gracias por considerar productos Sony y por su valiosa opinión. Sinceramente, Estefany
Surprisingly Amazing
Just got these. They performed above expectations. Sound cancelling and quality rivial my XM4 over the ear headphones. Just a much smaller package!
Recommends this product
Customer review from sony.com
Response from sony.com
Thank you for your fantastic review, Unhappypickle07! We are absolutely thrilled to hear that your new LinkBuds S earbuds are performing above your expectations. It's the highest compliment to know that you find the sound quality and noise canceling rivaling your WH-1000XM4 over-ear headphones, especially considering the LinkBuds S are a much smaller package designed for all-day comfort. We appreciate you choosing Sony for your portable audio needs! Best regards, Gus, Sony North America Customer Support
One of the earbuds failure
I purchased the LINKBUDS S in the month of December 2023 and one of buds (left ear piece) failed after an year of working. The charging no longer lasts above an hour of use and one of them discharges rapidly within 15 minutes of usage.
Recommends this product
Customer review from sony.com
Response from sony.com
Hello Nagu, Thank you for considering Sony products. We sincerely apologize for the battery issues you are experiencing with your WF-LS900N. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns. To assist in resolving the issue of short battery life, we kindly ask you to follow these steps: 1. The available operating time is short, the battery power does not last long. For more information, please visit: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html 2. Reset the headset by following the instructions found here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html 3. Initialize the headset to restore factory settings using the guidance provided at this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html 4. Lastly, ensure that your firmware is updated to Version 4.2.1 by following the instructions here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796 If the issue persists after following these steps, your unit may require a service check. For authorized repairs and to discuss options, please contact our partner, Encompass Service Solutions: - Phone: (866) 835-1146 - Email: service@encompass.com Best regards, -Fred