LinkBuds S True Wireless Noise Canceling Earbuds - White
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Product details
Web ID: 154342051,049 reviews
Bluetooth connectivity is a joke
Have owned for 2 years. Sound quality is fine but Bluetooth connectivity is absolutely pitiful. Effective range of about 2.5 feet and will disconnect constantly in any sort of crowded environment like the gym or subway.
Customer review from sony.com
Response from sony.com
Hi there, Thank you for reaching out. We're sorry to hear you're having so much trouble with the Bluetooth connectivity on your LinkBuds S. Here are some quick things you can try to improve the connection: 1. Bluetooth signals can get crowded in busy spots, especially with lots of devices around. If possible, keep your phone or device as close to the earbuds as you can, with no thick walls or metal objects in between. 2. Make sure your earbuds and the device you’re using have the latest software updates. To update your LinkBuds S, just check out the instructions in this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796 3. Try resetting your earbuds to their factory settings by following the instructions at this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html We hope these steps help, but if the issue continues, your unit may need to be repaired. Since the unit comes with a 1-year warranty and you've had them for two years, the repair would be out of warranty. You can get the unit repaired with our authorized service center, Encompass and find their contact information here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services Thanks for considering Sony and for bringing this issue to our attention. Sincerely, Estefany
Worst Sony Product EVER purchased... DO NOT BUY
Bought these a little over a years ago, and they've proven to be the most disappointing product I've EVER purchased from Sony. They aren't even useful as a paperweight at this point. This product is definitely not on par with the headphones and earbuds Sony has released for decades, and the experience with this product has been bad enough that I will reconsider ever buying anymore Sony products in the future... On first impression the earbuds were great. I loved the sound quality, and the way they fit snug and securely in the ears. The noise cancelling was also very impressive. The customizations available through the Sony app were pretty cool as well. 100% what you would expect from a upper-middle tier audio product from Sony. Within ~2 months, the head phones started going downhill. Battery life started diminishing, which is expected from any product with a rechargeable battery, but the decline was very quick. Originally, I could make it through about 5 to 6 hours with fully charged buds, and a 20 minute charge would get me through the rest of my work day. Pretty soon I was charging them 2-3 times a day. At ~6 months, the headphones physically started to fall apart. The black lens that hides the sensor for detecting when the headphones are being worn FELL OFF IN MY EAR CANAL and I had to have a trained medical professional help me remove it!... Around the same time, the noise cancellation started acting up. Whenever the buds were set to Noise Cancelling, a constant buzzing sound could be heard while the headphones were on. Like a strong breeze was blowing past your ear... After ~9 months, the battery is almost completely shot in the right earbud. On a "full charge", the buds say they're only at 70%. If I'm lucky, I can maybe get 30 minutes of use out of the right bud, otherwise it lasts about 15 minutes. Of course, the right bud is the "primary" earbud, so the left can't function independently. Not much you can do once the battery goes unless you're able to pull the buds apart and replace the batteries on your own. Overall, a very disappointing product from a company I once held in high regard. I wouldn't buy these again or recommend them to anyone.
Customer review from sony.com
Response from sony.com
Hi Sad Dan 92, Thank you for sharing your feedback. We're truly sorry to hear about the series of issues you've experienced with your Sony - LinkBuds S, and we sincerely apologize for the disappointment and frustration this has caused. The experience you've described, is far below the high standards we strive to uphold. And this is not the quality we want our customers to receive from our products, especially given your positive initial impressions. We would like to look into this for you and see how we can help. Please email the following information to socialsupport@am.sony.com so we can better assist you. Full Name: Username: Telephone Number: Model Number: Issue/Concern: We look forward to hearing from again, and thank you for considering Sony products! Regards, Dominick
My experience
Ive had the product for about 2 years, and while very comfortable in the ear and great sound, the battery in the earbuds has given up and they no longer hold very much charge. They last 20 minutes before they end up dying.
Customer review from sony.com
Response from sony.com
Thank you for sharing your experience. We are delighted to hear that you have found the WF-LS900N earbuds to be very comfortable and to have great sound. We designed them to be a perfect blend of comfort and high-quality audio, so it's rewarding to know you enjoyed them for two years. We are very sorry to hear about the issue you are now experiencing with the battery life. This is not the long-term performance we aim to deliver, and we understand how frustrating it is when the earbuds no longer hold a charge. Since the earbuds are just over two years old, they are outside of the standard warranty period. However, we want to help you find a solution. Please contact our product support team, and they can review your case and provide information on available service options or potential solutions. Thank you again for being a loyal Sony customer. We appreciate your feedback and hope to resolve this for you. Best regards, Gus, Sony North America Customer Support
Awesome performance
The linkbuds is awesome and i really like it as the noise cancellation really help me during the online meetings etc.
Recommends this product
Customer review from sony.com
Short Life Span
NO, NO, NO! Look at all these reviews with dead battery issues. Mine lasted almost 2 years and now will not charge. Granted, that's 24 months but I used these less than 50 times. Save your $ and find something that is reliable.
Customer review from sony.com
Response from sony.com
Hi there, We sincerely apologize for the trouble you're experiencing with your LinkBuds S and their battery life. We understand how frustrating it is when a product falls short of expectations, and we truly appreciate you taking the time to share your feedback. We're sorry that your LinkBuds S didn't provide the reliability you expected, and we want to help. Here are a few troubleshooting steps that might help with charging issues: -Clean the Charging Ports: Sometimes, debris or dust can accumulate in the charging ports of both the earbuds and the charging case, preventing a good connection. Gently clean them with a dry cotton swab. -Try using a different USB-C charging cable and a different wall adapter if possible. -Perform a factory reset on your earbuds. For detailed instructions on how to reset them, please refer to the following link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html If these steps don't resolve the issue, please visit this link for your repair options: https://us.esupport.sony.com/support/s/service?language=en_US Thank you for considering Sony products and for your feedback. We appreciate your honesty. Sincerely, Estefany
Good support, terrible product
I do not plan on buying Sony products again based on my experience with these headphones. I went through three pairs with constant issues. They were always good with replacements, but the product is severely flawed regardless of getting a new one. Problems connecting, one going quiet whole the other goes crackly. If you drop them the case just opens and the earbuds go flying. The only positive thing I can say and the reason I bought them was for the comfort/fit of the style. I liked how they fit, but when I got a different brand I threw these away instantly...i was listening to one earbud at the end.
Customer review from sony.com
Response from sony.com
Hi Erickk, That's incredibly disappointing to hear about your experience with the WF-L900 LinkBuds, and we sincerely apologize for the persistent issues you faced across three different pairs. We understand your frustration when connection problems, audio inconsistencies, and the case's design flaws overshadowed the unique comfort and fit you initially valued. This is certainly not the quality or reliability we aim for, and we regret that your journey with these headphones led you to switch brands. Your detailed feedback is very important to us, as it highlights areas where we need to improve to meet the high standards our customers expect from Sony. Thanks for considering Sony products. -Eliab
Good fit, poor performance
I've had these for a full 6 months now. They've been rather disappointing... My old cheapie earbuds worked better. Often one earbud will disconnect and will not reconnect unless I put them back in the case. Annoying because I don't take the case with me on walks, which is mainly when I use them. When that's not happening, both earbuds will cut out very briefly, over and over, back and forth between the two. I've reset, unpaired/re-paired, etc. and it all still keeps happening. The thing I do like about them is that they are very comfortable and stay in well. As someone with small ears, the vast majority of earbuds don't work for me.
Customer review from sony.com
Response from sony.com
Hi cewdressage, thank you for reaching out and sharing your experience with your LinkBuds S. We're truly sorry to hear that you've been encountering such persistent disconnections and audio cut-outs. We understand how frustrating it must be, particularly when you're out on your walks without the case. On a positive note, we're genuinely glad to hear that despite these challenges, you find the LinkBuds S to be very comfortable and that they stay in well for your smaller ears. We understand how crucial fit is and we appreciate you acknowledging that aspect of the design. Regarding the disconnection and audio cutting out, since you've already tried resetting and re-pairing, here are some troubleshooting steps we recommend: -Ensure your earbuds have the latest firmware. You can check for and install updates using the Sony | Sound Connect app. -Initialize your earbuds. Please refer to the detailed instructions provided at the following link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html -If possible, try connecting your LinkBuds S to another smartphone or audio device. This helps us determine if the issue might be related to your original device's Bluetooth connection or settings. If these steps do not resolve the issues, or if you require further assistance, please do not hesitate to contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for being a valued customer of Sony and for bringing these issues to our attention. Sincerely, Estefany
Great TWS buds with a great APP!
Truly lightweight, comfortable, and an SQ that is decent enough, which has both clarity and bottom ends even if it doesn't have the largest driver diameter for an earbud. The APP is amazing. With a lot of tweaks you can do, not just with the sound but also how it interacts with the user and the way it fits your ear canals. I liked the calibration feature where it analyzes which silicon eartip is suitable per ear canal. ANC is also good, as well as the Ambient mode. Also liked the Quick Attention. Really has a lot of things you can tweak with the APP. Good thing I decided to purchase one because it seems it's being discontinued already.
Recommends this product
Customer review from sony.com