LOVE Letter 18" Statement Necklace in 10k Gold
Product details
Web ID: 12580331Breaks Easily
I’m so glad I paid for the warranty on this. It has broken twice in the time I’ve had it in the same spot. Macy’s has repaired it for me thanks to warranty but it just happened again. I asked if I can do like a store credit or an exchange and she said “only if it’s a manufacturer issue” like what? Regardless it’s broken repeatedly and I shouldn’t have to keep on getting it repaired. Macys should honor at least an exchange. I will stop by in person again for another repair and hopefully they will just exchange it for me.
So pretty but....
This necklace is def NOT 18". In fact, it is considerably shorter, making it a choker not a necklace. And it is very very "delicate". Too expensive for what it is.
Response from The Macy's Team
Dear Valued Customer, Thank you for your feedback, it's very much appreciated as we are always trying to improve our products. We understand that the necklace length is not what you wanted and you are not 100% satisfied. The product feature describes it as Approx. length: 18"; approx. drop: 3/8" If you are still within the time frame of the return policy, we will work with you for the return of this item, or you can visit your local Macy's to exchange for something that better suits your needs. Again, your feedback is very much appreciated! Sincerely, Macy's Customer Service
Pretty design, very small
Loved the design. But very small, barely can see letters. Most annoying as it kept on twisting letters with its thin chain. I was afraid that it will break. Sadly I returned.
Response from The Macy's Team
Dear Valued Customer, Thank you for your valuable feedback. We understand the LOVE Letter Statement Necklace didn't work for you. We apologize for any inconvenience you may have experienced. We will pass this note along to our development team. Sincerely, Macy’s Customer Service