Madison ParkAmara Faux Fur Comforter Sets

Response from Macy's

Dear Sanchez, thank you for bringing this to our attention. Customer satisfaction is our top priority. We strive to provide excellent customer service in a timely manner, and we apologize that this item did not meet your expectations. We make every effort to manufacture high-quality products to ensure satisfaction for all our customers, and we have taken your feedback into consideration. Thank you, and we wish you a great rest of your day.

Response from Macy's

Dear Quesha, we appreciate your feedback on the softness and warmth of the plush comforter set, and we apologize for any disappointment. It's important to note that the comforter in this set is a standard size, measuring 90" W by 90" L. Also, individual preferences and bed sizes can vary. If you desire a more generous fit on your queen-sized bed, we recommend considering the next size up for a proper and comfortable coverage. Your satisfaction is important to us, and we are here to assist with any further inquiries or recommendations to ensure you have the ideal bedding for your needs.

Response from Macy's

Dear customer, we're sorry to hear about the shedding issue you've encountered with our comforter. Our goal was to provide a soft and cozy plush faux fur comforter, designed for a luxurious texture and filled with hypoallergenic down alternative. I understand your frustration with the shedding problem, and I apologize for any inconvenience it may have caused. It's important to mention that minor shedding can be anticipated with faux fur materials, and typically, it should decrease after 3-4 washes. However, I regret that this hasn't been the case for you, even after washing. Your feedback is invaluable, and we are dedicated to ensuring your satisfaction. If you haven't already, I recommend washing the comforter following the care instructions provided, avoiding fabric softener or bleach, and using a gentle cycle in a large capacity washer with cold water. If the shedding persists beyond the expected timeframe, please don't hesitate to reach out and we're here to assist and address any concerns you may have.

Response from Macy's

Dear customer, thank you for bringing this matter to our attention. We sincerely apologize that our comforter set did not meet your expectations. This situation appears to be highly unusual, as only minimal shedding should be expected due to the faux fur material, and this typically subsides after 3-4 washes. Additionally, we want to assure you that our comforter is OEKO-TEX certified, guaranteeing the absence of harmful materials and ensuring it is safe for your skin. To address and prevent further shedding, we recommend washing with a gentle cycle and mild detergent, and opting for air drying or using a low-heat dryer setting. If the issue persists, please contact our customer service team at 866-456-8852 or via email at jlacs@jlahome.com and we would be happy to help you with your concern.