Madison ParkLacey Lace Trim Microfiber 7-Pc. Comforter Set, Cal King

Response from Macy's

Dear Customer,

We are sorry to hear that the Madison Park Lacey 7-Pc. Comforter Set did not meet your expectations and was very underwhelming in person compared to the picture.

We certainly understand your disappointment that the color was misleading—what appeared to be "chocolate brown" detail was just the shadow from the pleat, making the comforter all one color outside of the lace. We sincerely apologize that this color and design discrepancy resulted in a look that was not as nice as advertised. We recognize the hassle of repackaging large bedding items and regret that this inconvenience is the only reason you did not return it.

Thank you for providing this candid feedback on the misleading visual presentation. We hope your next bedding purchase is exactly what you hoped for.

Response from Macy's

Dear Customer,

We are truly sorry to hear that the Madison Park Lacey 7-Pc. Comforter Set did not meet your expectations for quality.

We certainly understand your disappointment when a purchase doesn't align with the value you expected for the price. We sincerely apologize that the craftsmanship or material did not provide the high-standard experience you were looking for in your bedroom.

Thank you for providing this candid feedback. We hope you find a comforter set that perfectly balances style and the superior quality you deserve.