Madison Park SignatureHarmony Oversized Reversible Matelasse 4 Piece Coverlet Set, Full/Queen

Response from JLA Home

Dear customer, we’re sorry for the confusion and inconvenience caused. It appears there was a timing issue where the cancellation request was processed just as the order was being prepared for shipment, which led to it being fulfilled despite your cancellation. While this is rare, we understand how frustrating it can be. We appreciate you informing us and will work with our team to help prevent similar situations in the future.

Response from JLA Home

Dear Customer, thank you for your feedback. We’re sorry to hear the set didn’t meet your expectations, particularly regarding the initial odor and material feel. Fabrics can sometimes retain a temporary scent due to packaging and transit, but it should fade after a gentle wash. The matelassé coverlet set is made from a cotton-polyester blend, offering a perfect balance of durability and comfort. The cotton provides a soft, breathable feel, while the polyester enhances the fabric’s resistance to wrinkles and fading. Additionally, polyester helps maintain the shape and longevity of the fabric, ensuring the set remains beautiful over time. To help improve the feel and ensure it meets your expectations, we recommend giving the set a gentle wash and tumble dry on low heat to soften the fabric. You could also consider using fabric softener to enhance the texture. We appreciate your feedback and will use it to improve our products.

Response from JLA Home

Dear Mary, we're sorry to hear about your disappointment with the color of the Harmony Oversized Reversible Matelasse 4 Piece Coverlet Set. While colors can sometimes appear differently due to screen settings and lighting conditions, we understand this can be frustrating. Though the color might not be exactly as expected, the botanical motif in reverse applique should offer a unique and delicate texture and add a beautiful element to your bedding. We value your feedback and will share it with our product team to ensure that future product descriptions are as accurate as possible. Thank you for choosing Macy's, and we hope to serve you better in the future.