Madison ParkStay Puffed Overfilled Down Alternative Comforter, King/California King

Response from Macy's

Dear Viviana, we’re truly sorry to hear that your comforter has ripped, and we understand how disappointing that can be. While this comforter is designed with a high-density microfiber shell and durable stitching to ensure long-lasting comfort, certain factors can contribute to early wear and tear. These include overstuffing washing machines, using harsh detergents, or repeated stress on specific areas—especially if heavy use or tugging occurs during sleep. To help maintain the comforter's integrity, we recommend spot cleaning or dry cleaning as noted in the care instructions, as machine washing can occasionally compromise the stitching and fill over time. We appreciate your feedback, as it helps us continue improving the quality and durability of our products.