Breaks easily
Fun for the kids but broke really quickly. One of the polls didn’t fit properly. The polls started breaking very easily.
Customer review from Melissa and Doug
Response from Melissa and Doug
Hi there, Thank you for sharing your experience with your Melissa & Doug Fire Truck Play Tent. Our commitment is to provide our customers with a roomy and sturdy nearly 4-foot-long fire truck playhouse. We’re sorry to hear it is not functioning as expected. We would be grateful for the opportunity to turn this into a positive experience for you. Please contact our Customer Care team at 1-800-284-3948 so that we can learn more and provide additional support. We look forward to speaking with you! Sincerely, Your friends at Melissa & Doug
Replacement poles
My kids love it! Yet we’ve had it less than a year and one of the poles is broken. The front keeps collapsing. Where can replacement/additional poles be purchased? Thank you
Customer review from Melissa and Doug
Awesome product
awesomeawesomeawesomeawesomeawesomeawesomeawesomeawesome
Customer review from Melissa and Doug
DO NOT USE
Not a safe product. Rods have sharp fiberglass. My three year old leaned on the truck and the rod broke exposing sharp microfiberglass. This got everywhere and under my skin, very painful. Worried it’s elsewhere I can’t see that my son will get under his skin as well. Not a safe product.
Customer review from Melissa and Doug
Response from Melissa and Doug
Hello Julie! Thank you for your post and for bringing this to our attention. Providing our customers with quality products is very important to us and I am sorry to hear about your experience with our Fire Truck Play Tent. One of our product specialist will contact you for additional details. Best, Your Friends at Melissa and Doug
Kids LOVE, questionable quality
Bought this for my kids for Christmas. They absolutely love this toy. I was not anticipating the amount of fun they would have with this. Sadly, one of the poles broke and we have only had this for 6 days.
Customer review from Melissa and Doug
Response from Melissa and Doug
Hello Miranda, Thank you for your post and for bringing this to our attention. We take the quality of our products very seriously and are sorry to hear about the issue you are having with your Fire Truck Play Tent. Please call us at 800-284-3948 and anyone on our friendly consumer care team will be happy to assist you. Your friends at Melissa and Doug
Firetruck
I don’t know where to begin. I can’t say enough positive things about this. My grandson loves this. Everyone loves this. It is big enough and roomy enough where my daughter, grandson, son in law, can crawl in and read books. My grandson will go to his bookcase pull out a book and go in the fire truck tent to sit and read. I put my grandson in the roof and he ran out the back of the tent to repeat this process. They had to put his pack and play mattress in this. We have had so much fun with this. This is his own person space. Love love love this! My grandson loved this so much that he pitched a fit not to go to sleep that night. We had to hide the tent. He so enjoyed it the next day!
Customer review from Melissa and Doug
Grandsons loved this!
I am so glad I went ahead and made this purchase. I love M&D products and this did not disappoint. Easy to assemble and so detailed and real-like for the tots. This tent will get a lot of use when they come to visit Nana.
Customer review from Melissa and Doug
Kids Love it BUT broken pole!
Had this fire truck tent for 1.5 years and it wasn’t played with very much in the beginning. Now that my two boys are older and notice it more, they’ve been in and out of it a million times. They love it; however, much like other reviews, the pole broke very easily now that the kids are more interested in it and I haven’t been able to find replacement poles. Any ideas out there for how to replace or fix the pole?
Customer review from Melissa and Doug