51 reviewssorted by Newest
Aflack1
30 days agofrom Lincroft, NJ
Cute when it sings
Love it when it actually works.. it just picks and chooses when it wants to work. Changed the batteries several times and its still hit or miss
Customer review from Melissa and Doug
Response from Melissa and Doug
Spin Master Customer Care29 days ago
Hi there, Thank you for sharing your experience with your Ms. Rachel™ Wooden Song Puzzle. We’re sorry to hear it is not functioning as expected. We recommend trying the following: Ensure you are playing in a well-lit room/under bright lights as this puzzle is light-activated. Please also ensure that there is no debris covering the sensors on the inside of the puzzle. If you are still experiencing issues after trying the above steps, we would be grateful for the opportunity to turn this into a positive experience for you. Please contact our Customer Care team at 1 800-622-8339 so that we can learn more and provide additional support. We look forward to speaking with you! Regards, Your Friends at Melissa & Doug
Maryann
2 months agofrom Philadelphia
Verified PurchaserYes
Cute puzzle but wish the songs worked
Very cute puzzle wish it didn’t have glitches the songs do not work with the puzzle pieces. Keeping it because my granddaughter will play with it without the sound, but that was the whole reason why I purchased it because she loves the songs.
Helpful?
gret
2 months agofrom Hudson Valley NY
Verified PurchaserYes
Engaging Puzzle
Engaging for a 2 year old who sat with this puzzle for 20 min!!
Recommends this product
Helpful?
Caro
3 months agofrom Brooklyn, NY
Verified PurchaserYes
a great toddler toy
Thids is such a wonderful toy for toddlers. It has shapes, music, colors- all the developmental things that this age range wants and needs! Definitely a great purchase.
Recommends this product
Helpful?
Cece
3 months agofrom Salem, MA
Adorable gift
Adorable puzzle my nephew is sure to love as he is obsessed with ms. Rachel
Customer review from Melissa and Doug
Marcia
6 months agofrom Plano Tx
Sound quality terribly muffled
I purchased two and returned. Sound quality horrible and very muffled
Customer review from Melissa and Doug
Response from Melissa and Doug
Melissa & Doug Customer Care4 months ago
Hi Marcia, Thank you for sharing your experience with your Melissa & Doug Ms. Rachel Wooden Song Puzzle. Our commitment is to provide our customers with 6 wooden pieces to lift and hear songs from Ms. Rachel. We’re sorry to hear it did not live up to your expectations. We value your feedback and will use it towards improving for the future. If you're still experiencing issues, we would be grateful for the opportunity to turn this into a positive experience for you. Please contact our Customer Care team at 1-800-284-3948 so that we can learn more and provide additional support. We look forward to speaking with you! Sincerely, Your friends at Melissa & Doug
Laurie
10 months agoGreat puzzle!
So great! My 15 month old granddaughter loves this puzzle and dances to the music.
Customer review from Melissa and Doug
Fantastic!
My kids love this! And hearing miss Rachel’s voice is so heartwarming.
Customer review from Melissa and Doug