Ms. Rachel Sound Puzzle
Product details
Web ID: 19217621Ratings & Reviews
35 customer images
Sound quality terribly muffled
I purchased two and returned. Sound quality horrible and very muffled
Customer review from Melissa and Doug
Response from Melissa and Doug
Hi Marcia, Thank you for sharing your experience with your Melissa & Doug Ms. Rachel Wooden Song Puzzle. Our commitment is to provide our customers with 6 wooden pieces to lift and hear songs from Ms. Rachel. We’re sorry to hear it did not live up to your expectations. We value your feedback and will use it towards improving for the future. If you're still experiencing issues, we would be grateful for the opportunity to turn this into a positive experience for you. Please contact our Customer Care team at 1-800-284-3948 so that we can learn more and provide additional support. We look forward to speaking with you! Sincerely, Your friends at Melissa & Doug
Great puzzle!
So great! My 15 month old granddaughter loves this puzzle and dances to the music.
Customer review from Melissa and Doug
Needs to be in direct sunlight to work
Bought this puzzle for my almost 3 year old granddaughter who loves miss Rachel. It is very nice but the need to have it activated by direct light to work is very frustrating and confusing to little ones. I wasn't aware when I purchased it.
Customer review from Melissa and Doug
Response from Melissa and Doug
Hi, Thank you for taking the time to comment on the Ms. Rachel Sound Puzzle. We appreciate your feedback and will be sure to pass it along. Your Friends at Melissa & Doug
Peeling Pictures
Very cute puzzle, but I was disappointed that the pieces were not painted, like every other Mellisa and Doug puzzle. The design was printed on paper, and pasted on the wooden shape. Our baby promptly popped them in her mouth, and soon the paper picture started peeling off.
Customer
I bought this for my grand daughter who loves Miss Rachael, I just haven’t to her for Christmas and it doesn’t work ! Sometimes it will sing a song then it doesn’t ! Think it’s defected .
Doesn’t work
My kid is very sad her brand new puzzle doesn’t work! There is no noise!! Waist of money don’t buy
Customer review from Melissa and Doug
Response from Melissa and Doug
Hi! We take the quality of our toys very seriously, and we are sorry to hear you're having trouble with your sound puzzle. Just a quick note about our sound puzzles: they’re light-activated, so once you’ve installed fresh batteries, it’s best to use the puzzle in a well-lit room. When you lift a piece off the board, you’ll notice a little circle, which is the light sensor. You will hear the sound when the piece is removed from the board and the sensor is exposed to light. Please give us a call at 800-284-3948. We will be happy to help get this sorted out for you right away! Your friends at Melissa & Doug
Light operated puzzle
Like many, I was SO frustrated by the puzzle not working but ran across an explanation on TikTok and was able to salvage the experience. M&D, you need to put this information on a lime green label explaining that it's light activated so you won't have annoyed customers and you won't have to field the same question over and over.
Customer review from Melissa and Doug
Response from Melissa and Doug
Hi! Thank you for taking the time to comment on the Ms. Rachel Sound Puzzle. We appreciate your feedback and will be sure to pass it along. Your Friends at Melissa & Doug
Miss Rachel Puzzle
The singing only worked for less than 1 day.