CamperMen's Brutus Sandals

Response from camper.com

Hi! Thanks for contacting Camper. Our aim is to offer you a prompt solution to any problem or issue that you have experienced concerning our products or services. We would like to confirm you that all Camper products are covered by a 2 year guarantee. Please note that, in order to start a claim, you will need to provide us with the purchase receipt. If you purchased your shoes in an official Camper store we will be pleased to help you locating and retrieving a duplicate of the receipt. If the purchase was not made in a Camper store or through our website, we kindly advise you to first contact the wholesaler. In case of manufacturing flaws on products bought in wholesale stores, the sellers themselves are obliged to respond to the customer. First, we would need to receive the following information: Full Name: Address: Phone Number: Model (you can see it on the outside of the box, on the purchase ticket, or printed inside of the shoes): K000000-000 Size: Place of purchase: Date of purchase (approximately): Purchase receipt: Description of the fault and picture: Once this information is received we will explain you how to process the claim. Please do not hesitate to contact us for further information. Kind Regards, Camper Customer Service