Outdoor Cast Aluminum Chaise Lounge Chair with Wheel and Cushion
Product details
Web ID: 21814491instructions are poor & the correct hardware is mi
Very nice, but the assembly instructions are poor & the correct hardware is missing
Response from Macy's
Dear Richard,
Thank you for your honest review. We’re glad you like the product but sincerely apologize for the poor assembly instructions and missing hardware — that’s definitely not the experience we want you to have.
To resolve this immediately, please contact us directly at service@mondawe.com with your order number. We’ll send you the correct hardware and detailed instructions right away.
Your satisfaction is our priority, and we’re already working to improve the instructions and packaging for future customers.
Looking forward to helping you!
Best regards,
Buyers Beware
We ordered this chaise for a 4th of July gathering. After unboxing began assembling and realized the box contained 2 left arms. You can clearly see there is a finished side and a rough side. Reordered a replacement and again received chaise with 2 left arms. Completely unacceptable. Now I have 2 chairs with 4 left arms and 0 right arms.
Response from Macy's
Dear Valued Customer,
We are deeply sorry for the repeated frustration with your Mondawe Chaise Lounge orders. Receiving incorrect parts twice is completely unacceptable, and we truly appreciate your patience.
Our warehouse team is investigating to prevent this from recurring.We value your trust and hope to restore your confidence in us.
Sincerely,
Beautiful chair
The chair looks great on the patio. It was easy to install. The cushion slides when you sit on it. I put a gripper pad underneath and that helps a lot. Easy to move around the patio.
Recommends this product
Response from Macy's
Dear Customer,
We’re delighted to hear your Mondawe Chaise Lounge looks great on your patio and was easy to assemble! Thank you for the clever tip about using a gripper pad to secure the cushion—we’ll share this great idea with other customers. Your feedback helps us improve, and we’re so glad you’re enjoying the chair’s mobility, please feel free to email us at service@mondawe.com.
Best regards,
Very accommodating
I ordered a lounge chair with a brown cushion. Shipped was a great product however with a cream cushion. Very nice color but to light. I contacted the company via email but not expecting any reply or actions. Was I wrong! I was contacted by email with an apology. A few days later, a beautiful brown color slip covered arrived. The lounge chair is very attractive and well made. I highly recommend the product and company
Response from Macy's
Dear Customer,
Thank you for your kind review! We're delighted you're happy with your chair and appreciate your trust in us. If you have any questions about your product in the future, please feel free to email us at service@mondawe.com.
Best regards,