22 reviews
Lisa
2 months agoVerified PurchaserYes
Perfect addition to our Christmas festivities
My grandchildren absolutely loved this phone. It is very interactive. The adults enjoyed it too!
Recommends this product
Helpful?
Deee
2 months agoCheap quality
The phone did not work. It’s pretty cheaply made. I bought it for Christmas now Macys has the return window closed, ridiculous
Helpful?
Beach2
2 months ago from PA
Verified PurchaserYes
Big Hit!
This was a hit with the kids and adults!
Recommends this product
Helpful?
Daniela
2 months ago from Ct
Other occasion to buy:Cute idea- very generic.. couldn't even hear my kids talking. Talked for maybe 4 days then had to pay. Not worth the money.
Verified PurchaserYes
Let this be your sign.. don't buy it!
Not worth it
Helpful?
Response from Macy's
Mr.Christmas Team2 months ago
Hi Daniela,
Sorry to hear the our Santa phone did not meet your expectations. Please reach out to us at customerservice@mrchristmas.com with your order information and any additional feedback you have. We are happy to make this right for you and set up a return if you need. Thanks
TyB
2 months ago from Orlando, FL
Other occasion to buy:Can’t describe something that you never sent me
Verified PurchaserYes
Never received it
Never received the package, how are you already sending emails asking how is the product when you created the label and never shipped it?
Helpful?
Response from Macy's
Mr.Christmas Team2 months ago
Hi, we’re so sorry to hear that you never received your item. Please contact us at customerservice@mrchristmas.com
with your order number and tracking information, and we’ll be happy to look into this and make it right. Thank you.
Donna
2 months agoBeware
Don’t buy it! It’s junk. You need a subscription, you must download all kinds of information.
Helpful?
Response from Macy's
Mr.Christmas Team2 months ago
Hi Donna,
Thanks for reaching out to us. Please note our Santa's Magical Telephone does not require a subscription and includes 60 minutes of free calling included with each phone. There’s no app or download needed it simply connects to your Wi-Fi, and you’ll register the phone online to get started.
If you have any questions or need assistance with setup, please feel free to contact us at customerservice@mrchristmas.com
. We’re happy to help!
Lori
2 months ago from New Jersey
Verified PurchaserYes
Santa not so magical telephone
Not impressed with it, it sounds like Santa is from another country it happy and jolly. Talks about the 12 days of challenges not appropriate for a 5 year old. Not do magical! For how much it costs you would expect unlimited phone calls and a better AI
Helpful?
Response from Macy's
Mr.Christmas Team2 months ago
Thank you for taking the time to share your feedback. We’re sorry to hear the experience didn’t meet your expectations. Santa’s Magical Telephone is designed to be cheerful and engaging, but we understand that voice style and conversation content can feel different than expected for some. If you would like to create a return or discuss your experience further with us please contact us at customerservice@mrchristmas.com. Thanks
Disappointed
Bought the Santa Phone and when we got home to register and activate it, I kept getting the error that it was already used and activated by another account.
Response from Macy's
Hi Gen,
So sorry to hear about that. Please reach out to us at customerservice@mrchristmas.com with your order details from Macy's along with the serial number of the phone. Once we get that we can reset the account for you so you can reactivate it. Thanks