Santa's Magical Telephone
Product details
Web ID: 23073258Great Idea
Cheaply made for the money but the kids love it
Recommends this product
Santa does NOT respond!!
Does not work!! After 60 mins must buy more time!
Response from Macy's
Hi Theresa, we’re so sorry to hear about the issues you’re having with your Santa phone. Please email a copy of your Macy’s order receipt to customerservice@mrchristmas.com, and one of our specialists will reach out to help troubleshoot. We’re happy to assist and committed to making this right for you. Thanks
Have to pay money to continue to use
Didn't know this only comes with 60 min of talk time then you have to pay for more minutes after that. Then what happens when they stop offering that service-won't be able to use it at all. Well Macy's had this priced thirty bucks cheaper so both my friend and I ordered. They shipped mine then put some sort of stop on the package so I wouldn't get it, then they canceled hers, and then jacked the price online. Very unfair of Macy's to do but that's fine because I don't want this product anyway it's too expensive and absolutely rediculous you need to pay for minutes to keep using it. Save yourself the money and just call an AI santa from your cell phone.
Response from Macy's
Hi Casandra,
Thank you for reaching out and sharing your feedback. The purchase and fulfillment were handled directly through Macy’s, please reach out to their customer service regarding the order and pricing concerns for further information.
As for the 60 minutes of talk time. That’s the amount included with each phone to start with. Please note we aren’t able to offer unlimited minutes due to service provider limitations and the associated costs. This approach allows us to maintain call quality and deliver a better overall experience for the phone.
If you’d like us to review anything on our end, please email your order details to customerservice@mrchristmas.com and our team will be happy to review and assist in any way we can. Thanks!
Not worth it
Disappointed to find how that you only get 60 mins then you have to pay for additional, material is cheap and plastic. You have to set up an account to work this too. Lovely idea but too much stuff and the cost is too much .
Response from Macy's
Hi Cindy, thank you for sharing your thoughts. We appreciate the opportunity to provide some clarification. The phone is constructed from sturdy plastic, similar to most children’s toys, and designed specifically for young users. Our website notes that each phone includes 60 minutes of talk time, with additional minutes available for purchase. Unlimited minutes are not included due to associated costs and server limitations, which help ensure a smooth experience for all customers.
This phone is meant to create magical holiday memories and offers wonderful value as a keepsake — a truly unique way for children to connect with Santa.
We genuinely appreciate your feedback. If you’re experiencing any issues with your item or would like to initiate a return, please reach out to us at customerservice@mrchristmas.com