Mugler3-Pc. ALIEN Goddess Eau de Parfum Gift Set

Response from Macy's

Hi there! Thank you for reaching out about our Mugler ALIEN GODDESS Eau de Parfum Spray. We are sorry to hear that your experience with the full-size bottle hasn't matched the lasting power of the sampler. We want to assure you that the fragrance oil in our samples is identical to the one in our full-size bottles. Longevity can sometimes be affected by the method of application; while testers are often applied to a small area, a full-size spray allows for a more diffused mist. To help the scent last longer, we recommend: Hydration: Apply the fragrance over an unscented moisturizer, as scent lasts longer on hydrated skin.
Pulse Points: Focus on the wrists, neck, and behind the ears, but avoid rubbing your wrists together, which can break down the scent molecules.
Regarding your concern about returns: many authorized retailers and our own official website do offer satisfaction guarantees, even if the product has been opened.

Response from Macy's

Hi there! Thank you for reaching out about our Mugler ALIEN GODDESS Eau de Parfum. We are truly sorry to hear about your experience, as this is certainly not the standard of quality we aim to provide. When a fragrance is first sprayed, it is normal to detect a brief scent of alcohol, which serves as the carrier for the fragrance oils. However, this should dissipate within seconds, allowing the top, heart, and base notes to unfold. If the notes are not developing at all on your skin, it could be due to a few factors:
Olfactory Fatigue: Sometimes the nose can become temporarily desensitized to certain high-concentration notes.
Storage Conditions: Extreme temperature changes during shipping can occasionally affect the initial sprays of a fragrance.
Batch Variance: We take quality control very seriously and would like to investigate this further.