Vertuo Lattissima Coffee and Espresso Machine by De'Longhi
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Product details
Web ID: 16354130192 reviews
Frother lasted only 3 months
our first Nespresso machine with milk frother lasted over 10 years. after only three months the frother stopped working. It says this machine is guaranteed for 2 years, but i can't seem to find out how to get the frother replaced under warranty.
Customer review from Nespresso USA
Unfortunately, I would not recommend.
I would not recommend this machine. I’ve had a couple problems with it running correctly and the milk frother has an odd, very bad smell that doesn’t seem to go away after I clean it. It appears like others have had this same experience with the smell. It does brew the coffee great when it does work but I definitely believe there is a defect with the frother. Spending extra time cleaning this part has been a bummer.
Customer review from Nespresso USA
Response from Nespresso USA
Thank you for your review. We hope you know that we're always here to help. Please call us to arrange an escalated phone call at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Excellent frothy coffee
Well worth the $$$. Best cup of Nespresso I’ve ever had
Recommends this product
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for your wonderful review, Johntaylor! We’re thrilled to hear that the Vertuo Lattissima has elevated your coffee experience. It’s designed to bring café-style indulgence right to your countertop, and we hope you enjoy every sip. Cheers to you!
I Want A Divorce
This is THE most temperamental machine I have ever had. It works when it wants to and completely ignores me more than half the time — exactly like my first husband. I bought it to heat up the milk, but it’s not worth it. I’m going to get the 130.$ Nespresso machine - they never gave me a problem.
Customer review from Nespresso USA
Response from Nespresso USA
Thank you for your review, Sam. We're sorry the Vertuo Lattissima did not meet your expectations. All machines are covered by at least a one-year warranty and we're always here to help. Please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465.
Love it! Slight Difficult to Learn
It took go out to figure out how to use this machine, and make all the variation of drinks.
Recommends this product
Response from Nespresso Team
Thank you for your review. We are delighted to learn that you are enjoying your Nespresso Vertuo Lattissima machine. Your Nespresso machine comes with a two-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week and clean your machine with water to keep your machine brewing at its best. We look forward to you enjoying the many Vertuo blends of coffee while you begin your coffee journey with Nespresso.
A reliable and consistent coffee experience
A consistent and dependable coffee experience but without the finesse of a great deal of personalisation. I usually now let the machine extract the coffee from the capsule but manually control the milk to deliver the kind of flat white I prefer. The fully automated setting just does not have the right ratio for my taste and there is little to no adjustment possible with this machine.
Customer review from Nespresso Australia
Response from Nespresso Australia
Thank you for taking the time to leave us your review. We're pleased to know that you find the coffee experience consistent and dependable. However, we're sorry to hear that the milk recipe options available are not meeting your needs. Your feedback is valuable, and we appreciate you sharing your approach to getting the taste you prefer. If you have any further suggestions or need assistance, please don't hesitate to reach out! ☕🤎
Milk froth container lid doesn’t attach well
The machine makes coffee and milk froth great. However the milk container cover attachment is defective. The connector lets loose and separates under the weight of the milk in the container. If they fix this flaw it will be 5 stars
Customer review from Nespresso USA
Came for a cup; left with a Virtuo Lattissima
Came to the store to buy a cup of coffee and left with a Virtuo Lattissima. I've become a loyalist since that day and because of what Nespresso stands for in addition to their multiple flavors, I no longer patronize Starbucks, Dunkin Donuts or K cups.
Recommends this product
Customer review from Nespresso USA