NespressoVertuo Next Deluxe Coffee and Espresso Machine by Breville, Dark Chrome with Aeroccino Milk Frother
Product details
Web ID: 11347159Excellent Cup of Coffee!
I wouldn’t consider myself a coffee snob, but I was tired of having inconsistent coffee from my Keurig. I was also getting pestered by my family regarding the plastic leaching into my coffee from K-Cups. So I took a chance on the Nespresso Vertuo and couldn’t be happier. I get a consistently excellent cup of coffee. I have not used the milk frother yet. I’m looking forward to more Vertuo capsules becoming available at a less expensive price over time.
Recommends this product
Customer review from bloomingdales.com
Don’t Bother
So disappointed. Had continued issue with water pump malfunction. Had to send 2 back while in warranty. Now the 3rd one has kicked it in too! Previously I had an original Citi and had it for 6 years before it had to be retired. Now I’m wondering is it worth getting it repaired. Or to just try something else. When the coffee machines were made of metal that was great but since it changed to recycled plastic quality has been sacrificed. Yes I get trying to be sustainable but at what expense? Then amount of returns due to faulty parts is adding to the landfill, which you guys pride on trying to reduce.
Customer review from Nespresso Australia
Response from Nespresso Australia
Thank you for sharing your product experience. I’m really sorry to hear that the machine has not met your expectations and have faced issues with it in the past. I do appreciate you sharing this, and please note that we have passed your feedback on to our products team for future product improvements. If you’d like to share any further details, please feel free to contact us on 1800 623 033.
Gourmet experience!
Very easy to use. Delicious coffee. Pods are a bit pricey. But a great coffee experience
Customer review from bloomingdales.com
Love it
Great coffee and live the different options. So easy to use
Recommends this product
Customer review from bloomingdales.com
FYI BEWARE ONLINE ORDERS
I purchased this machine online via the Macys app. It took about 7 days to get here. Then when it did I opened the box and immediately knew it was an opened return package since I’ve seen a lot of unboxing videos online. There was a piece of plastic on top of the machine then i immediately got my phone out and started recording. I opened the machine and it had nasty dried up coffee inside. There was no frother either. I initiated a return immediately. Be careful when ordering on Macys. This is ridiculous
Response from Macy's
Thank you for your review, TAzi. Because Macy's is the vendor for this product, we recommend you contact their customer service directly with any questions or concerns about your purchase.
Descaling process way too confusing
I like the machine but the instructions given to descale do NOT work! I had to go online to get instructions that actually worked. I wish the descaling process was simpler like Keurig machines. I can’t understand why there’s so many multiple steps that you can never remember. Please make descaling simple or give better instructions!
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your feedback with us, Debs. We appreciate your comments regarding the complexity of this maintenance cycle on the Vertuo Next, and the presentation of its instructions. We'll gladly take them into consideration, as it helps us enhance our products and customer experience. Should you need any additional assistance with this maintenance or anything else for your device, trust that we offer support via our toll-free number, 1.855.325.5781. Our machine specialists will be delighted to speak with you!
Great, coffee
Great coffee maker
Recommends this product
Customer review from bloomingdales.com
Nespresso Gets an A
This Nespresso is perfect for someone who wants a quality coffee from a pod, the coffee to be made quickly, and the machine is compact, not taking up too much space. I have one in the office and the coffee is of high enough quality to serve to visiting clients. I give this machine an A
Recommends this product
Customer review from bloomingdales.com