Vertuo Next Deluxe Coffee and Espresso Machine by De'Longhi, Chrome with Aeroccino Milk Frother
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Product details
Web ID: 114249844,451 reviews
Très déçu
Très déçu de cette machine. Fermeture nécessite d’appliquer de la force. Pas de créma persistante, disparaît au bout de quelques minutes. Café pas assez chaud. Le résultat ressemble à un café filtre (au prix de Nespresso…). Plastique fragile. Très bon service après-vente de Nespresso, garantie de satisfaction la machine est retournée.
Customer review from Nespresso Canada
Response from Nespresso Canada
Merci d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés que la Vertuo Next n’ait pas répondu à vos attentes. Cela dit, nous sommes heureux que notre service après-vente ait pu vous accompagner avec attention. Votre satisfaction nous tient à cœur, et nous espérons avoir l’occasion de vous offrir une meilleure expérience à l’avenir.
Machines life expectancy is not acceptable
We got one of these, and the lid was difficult to close from day one, you needed 2 hands. We didn't know that was normal until we used a friends. Once it's a year old, the constant flashing lights and maintenance it requires is not acceptable. They need to allow you to send these off to a specialist maintenance tradesman. These machines should last at least 3 years imo.
Customer review from Nespresso New Zealand
Response from Nespresso New Zealand
Thank you for sharing your experience with the machine. I’m sorry to hear about the difficulties you’ve encountered with the lid and the maintenance issues after a year of use. Your feedback is important, and I understand your concerns regarding the longevity and service options for these machines. In this instance, we kindly ask if you are still experiencing the mentioned issues, we kindly request that you contact our customer support team via the Australian toll-free number 1800 623 033 or live chat on our website between 5am-10pm AEST. They are dedicated to assisting you further with machine troubleshooting and will be more than happy to provide the necessary guidance. In case it is necessary, our team is also equipped to conduct a video chat with you to observe the issue in real time and offer immediate assistance. If, despite their efforts, troubleshooting your machine does not resolve the issue, our team will be more than happy to assist you with exploring your warranty options.
Best coffee ever!
Best present I ever bought myself. And salegirl was super helpful in choosing the right Nespressi machine.
Recommends this product
Customer review from bloomingdales.com
Good Nespresso Vertuo coffeemaker
This Nespresso works well. Heats quickly, but wish the reservoir was larger
Recommends this product
Customer review from bloomingdales.com
LOVE NESPRESSO
LOVE Nespresso coffee !! Have a machine at home and one at my shop. They both work really well and I've had them for 3/4 years now. Bought machines for my 3 girls and they love them too. No issues with theirs either. Easy to order more coffee and get it shipped to my home. Only one bad thing.... it is really hard to drink any other coffee now or go through a drive through and pay way too much !!
Recommends this product
Customer review from Nespresso USA
Love the size options!
Love the size options but a bit worried about the sturdiness. We’re using at a location that won’t get daily use all year round. Coffee has been great too. A bit better than our Original machine.
Recommends this product
Response from Nespresso Team
Thank you for your review, Lisa. We are delighted to hear that you are enjoying your Vertuo Next machine. Your Vertuo Next machine is covered by a one-year warranty and includes lifetime troubleshooting support through our toll-free number, 800-562-1465. We are available 24/7 for your convenience. To maintain your machine, we recommend ejecting your capsules after each use to prevent the machine's needle from becoming dull. Welcome to Nespresso! We hope you enjoy exploring our Nespresso blends as you embark on your coffee journey with us!
Don’t buy - destroys pods
Repeatedly destroyed pods.
Customer review from bloomingdales.com
What a difference in my Day!
Nespresso Vertuo Next Premium Coffee and Espresso Maker
Customer review from bloomingdales.com