NespressoVertuo Next Deluxe Coffee and Espresso Machine by De'Longhi in Chrome
Product details
Web ID: 11424983Descaling process way too confusing
I like the machine but the instructions given to descale do NOT work! I had to go online to get instructions that actually worked. I wish the descaling process was simpler like Keurig machines. I can’t understand why there’s so many multiple steps that you can never remember. Please make descaling simple or give better instructions!
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your feedback with us, Debs. We appreciate your comments regarding the complexity of this maintenance cycle on the Vertuo Next, and the presentation of its instructions. We'll gladly take them into consideration, as it helps us enhance our products and customer experience. Should you need any additional assistance with this maintenance or anything else for your device, trust that we offer support via our toll-free number, 1.855.325.5781. Our machine specialists will be delighted to speak with you!
Great, coffee
Great coffee maker
Recommends this product
Customer review from bloomingdales.com
Gift for my son's girlfriend!
She is in LOVE with it. My daughter had recommended it because she loves hers. such a deal with the frother, too!
Recommends this product
Customer review from bloomingdales.com
Sharing Great Coffee Moments with the Nespresso
I absolutely love my Nespresso Vertuo Next coffee machine! It’s easy to use and makes delicious coffee every time. It was a gift from a friend and has quickly become an integral part of my daily routine. I enjoy having coffee with my friend while driving, and I also love making coffee for him. The machine heats up quickly, the pods offer a great variety, and every cup comes out smooth and satisfying.
Recommends this product
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your experience with us, Roman! We’re so glad to hear how much you’re enjoying your Vertuo Next, and that it’s become a part of your daily coffee moments! It’s wonderful that you can share these moments with friends and enjoy the variety of Nespresso capsules. Cheers to many more delicious cups ahead! ☕
A good coffee machine for the ones who like nespre
I like the Nespresso Vertuo Next Limited Edition Bundle as a machine. It’s not too noisy, the size is perfect, and the design looks really beautiful in the kitchen without taking up too much space. The performance is very good, it makes a great crema, and overall it’s easy to use. My main issue is more about the coffee itself. I’m becoming less of a fan of Nespresso because you’re basically forced to buy only Nespresso capsules. Sometimes Starbucks makes Nespresso-compatible vertuo capsules, but other than that, you always have to buy Nespresso, and the cost for each capsule adds up quickly. The coffee is also quite strong, and I can’t drink more than two cups a day without getting a headache. With bean-to-cup machines, I can enjoy two to three cups a day easily. So overall, the machine is great, but the Nespresso coffee and pricing could definitely be improved.
Customer review from influenster.com
Nespresso Vertuo Next Premium Coffee and...
A great first electric espresso maker. Easy to use and delixious coffee.
Recommends this product
Customer review from bloomingdales.com
Do not buy, invest in something else.
Bought this model and it was such a disappointment. Randomly stops working, randomly leaks, randomly runs. Does not seem to follow the instructions provided with the machine. Wasted sooooo many pods on ‘failed’ brews due to machine malfunction. Waste of money.
Customer review from Nespresso Australia
Response from Nespresso Australia
Hi and thanks for your feedback. We apologise for the inconvenience caused by the issue you are experiencing with your machine not performing consistently. To address this, we kindly request that you contact our customer support team via the Australian toll-free number 1800 623 033 or live chat on our website between 5am-10pm AEST. They are dedicated to assisting you further with machine troubleshooting and will be more than happy to provide the necessary guidance. In case it is necessary, our team is also equipped to conduct a video chat with you to observe the issue in real time and offer immediate assistance. If, despite their efforts, troubleshooting your machine does not resolve the issue, our team will be more than happy to assist you with exploring your warranty options.
I’ve been using this product for about two weeks when the problem started: roughly one out of every two or three capsules doesn’t brew properly. Instead of dispensing coffee into the cup, it leaks inside the machine. It doesn’t happen every time, so I cleaned it and kept using it for about two months, but the issue continued. Yesterday I called the service center. They asked me to record a video showing the cleaning process and sent me a link. After cleaning, I checked for water leakage — of course there was none, because the malfunction only happens when a capsule is inserted and the coffee flows inside the machine. This morning the very first capsule leaked inside again. Cleaning the spilled coffee is very time-consuming because it spreads throughout the internal parts. Despite this being a machine defect, the exchange process is complicated and inconvenient, and I have wasted many capsules.
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your experience with us, Sliver. We're sorry that the coffee flow on your Vertuo Next is erratically diverted, and appreciate your feedback on this model. Likewise, we always aim to offer the best service to our Club members, and regret that this recent call did not provide you with the expected solution. We invite you to call us again at 1.855.325.5781 to speak with a machine specialist. Our dedicated teams will be happy to look into alternative solutions with you, so that you may resume your coffee routine. Thank you for your time and patience!