Vertuo Next Premium Coffee and Espresso Machine by De'Longhi, Black Rose Gold with Aeroccino Milk Frother
Product details
Web ID: 10570985Ratings & Reviews
1020 customer images
Great, coffee
Great coffee maker
Recommends this product
Customer review from bloomingdales.com
Gift for my son's girlfriend!
She is in LOVE with it. My daughter had recommended it because she loves hers. such a deal with the frother, too!
Recommends this product
Customer review from bloomingdales.com
Nespresso Vertuo Next Premium Coffee and...
A great first electric espresso maker. Easy to use and delixious coffee.
Recommends this product
Customer review from bloomingdales.com
Great value for your money
Excellent coffe maker
Recommends this product
Response from Macy's
We’re thrilled to learn you are enjoying your Vertuo Next and Aeroccino3 Milk Frother. We recommend running a priming cycle once a week and descaling every three months or 300 capsules. Whichever comes first. Your machine is Bluetooth compatible, and we recommend pairing your machine with your smart device and pushing through any necessary firmware updates. These updates are essential and ensure your device continues to function like it was designed to. If you need assistance with your Vertuo Next machine and Aeroccino3 Milk Frother, please do not hesitate to contact us via the Nespresso website or through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com.
5 year life span.
I received this as a gift about 5 years ago, it just died. I spoke to a technical specialist, they said it was an electrical issue and could not be fixed. I then spoke to a supervisor who said, "That is an appropriate life span for this machine. We do have other (more expensive) machines which last longer." He offered me a discount towards the purchase of a new machine. When I asked why I should add my dead machine to my landfill/recycling bin only to have to do the same thing eventually with the next Nespresso, he said "That is the best I can do." ----- To continue: After I saw the response from Nespresso: (....Rest assured that we'll be happy to further assist you via live chat on our website....) I reached out one again through the chat. And this was the response: "Please note that as agents from the digital chat, we can only share with you troubleshooting steps that you may follow to try fixing your machine." So, it was a total waste of time. Plus my initial chat was disconnected, so I spend a total of another 30 minutes with Nespresso only to be now futher ahead.
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your feedback with us, Kenny. We're sorry to hear your last contact with Nespresso Club did not meet your expectations regarding your Vertuo Next machine. Trust that we strive to remedy any situation brought to our attention, as we want to provide the highest quality experience with every cup of coffee our members brew. Rest assured that we'll be happy to further assist you via live chat on our website. If you prefer, you can equally reach us on our social media platforms such as X, Instagram or Facebook. We are confident that we will find a solution, so you can continue to enjoy your coffee. Thank you for your time and patience!
It came broke
It came broken
Response from Macy's
Hi. Thank you for your review. As Macys is the vendor for this item, please contact them directly with any questions or concerns regarding the damaged machine being received. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Nespresso Vertuo
Love this machine! It makes the perfect cup of coffee or espresso every time. Wish I would have purchased sooner.
Response from Macy's
Thank you for your review. We are thrilled to learn you have invested in different Nespresso machines, and each time brings you joy. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please do not hesitate to contact us should you have any questions. Our Machine Experts are available 24 hours a day, 7 days a week for your convenience. We look forward to you enjoying the many Vertuo blends we offer, while you continue your coffee journey with Nespresso.
Perfect gift!
I love the water capacity and the frother! It makes delicious speciality lattes.
Recommends this product
Customer review from bloomingdales.com