Vertuo Next Premium Coffee and Espresso Maker by Breville, Classic Black
Product details
Web ID: 10928456Ratings & Reviews
1656 customer images
Great, coffee
Great coffee maker
Recommends this product
Customer review from bloomingdales.com
Gift for my son's girlfriend!
She is in LOVE with it. My daughter had recommended it because she loves hers. such a deal with the frother, too!
Recommends this product
Customer review from bloomingdales.com
Sharing Great Coffee Moments with the Nespresso
I absolutely love my Nespresso Vertuo Next coffee machine! It’s easy to use and makes delicious coffee every time. It was a gift from a friend and has quickly become an integral part of my daily routine. I enjoy having coffee with my friend while driving, and I also love making coffee for him. The machine heats up quickly, the pods offer a great variety, and every cup comes out smooth and satisfying.
Recommends this product
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your experience with us, Roman! We’re so glad to hear how much you’re enjoying your Vertuo Next, and that it’s become a part of your daily coffee moments! It’s wonderful that you can share these moments with friends and enjoy the variety of Nespresso capsules. Cheers to many more delicious cups ahead! ☕
A good coffee machine for the ones who like nespre
I like the Nespresso Vertuo Next Limited Edition Bundle as a machine. It’s not too noisy, the size is perfect, and the design looks really beautiful in the kitchen without taking up too much space. The performance is very good, it makes a great crema, and overall it’s easy to use. My main issue is more about the coffee itself. I’m becoming less of a fan of Nespresso because you’re basically forced to buy only Nespresso capsules. Sometimes Starbucks makes Nespresso-compatible vertuo capsules, but other than that, you always have to buy Nespresso, and the cost for each capsule adds up quickly. The coffee is also quite strong, and I can’t drink more than two cups a day without getting a headache. With bean-to-cup machines, I can enjoy two to three cups a day easily. So overall, the machine is great, but the Nespresso coffee and pricing could definitely be improved.
Customer review from influenster.com
Nespresso Vertuo Next Premium Coffee and...
A great first electric espresso maker. Easy to use and delixious coffee.
Recommends this product
Customer review from bloomingdales.com
Do not buy, invest in something else.
Bought this model and it was such a disappointment. Randomly stops working, randomly leaks, randomly runs. Does not seem to follow the instructions provided with the machine. Wasted sooooo many pods on ‘failed’ brews due to machine malfunction. Waste of money.
Customer review from Nespresso Australia
Response from Nespresso Australia
Hi and thanks for your feedback. We apologise for the inconvenience caused by the issue you are experiencing with your machine not performing consistently. To address this, we kindly request that you contact our customer support team via the Australian toll-free number 1800 623 033 or live chat on our website between 5am-10pm AEST. They are dedicated to assisting you further with machine troubleshooting and will be more than happy to provide the necessary guidance. In case it is necessary, our team is also equipped to conduct a video chat with you to observe the issue in real time and offer immediate assistance. If, despite their efforts, troubleshooting your machine does not resolve the issue, our team will be more than happy to assist you with exploring your warranty options.
5 year life span.
I received this as a gift about 5 years ago, it just died. I spoke to a technical specialist, they said it was an electrical issue and could not be fixed. I then spoke to a supervisor who said, "That is an appropriate life span for this machine. We do have other (more expensive) machines which last longer." He offered me a discount towards the purchase of a new machine. When I asked why I should add my dead machine to my landfill/recycling bin only to have to do the same thing eventually with the next Nespresso, he said "That is the best I can do." ----- To continue: After I saw the response from Nespresso: (....Rest assured that we'll be happy to further assist you via live chat on our website....) I reached out one again through the chat. And this was the response: "Please note that as agents from the digital chat, we can only share with you troubleshooting steps that you may follow to try fixing your machine." So, it was a total waste of time. Plus my initial chat was disconnected, so I spend a total of another 30 minutes with Nespresso only to be now futher ahead.
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your feedback with us, Kenny. We're sorry to hear your last contact with Nespresso Club did not meet your expectations regarding your Vertuo Next machine. Trust that we strive to remedy any situation brought to our attention, as we want to provide the highest quality experience with every cup of coffee our members brew. Rest assured that we'll be happy to further assist you via live chat on our website. If you prefer, you can equally reach us on our social media platforms such as X, Instagram or Facebook. We are confident that we will find a solution, so you can continue to enjoy your coffee. Thank you for your time and patience!
Major let down after years of roundheads
After years of great flat head and multiple round head/chrome head machines, I can't tell you how disappointing this Next machine is. Too high for under upper cupboards, too narrow, water tank access awkward, used capsule ejection rarely works, used capsule container too small. Often takes more than one try to close the lid. Often have to reopen and close to get the start button to work. Also louder (other than the finish). Aesthetics and practicality often conflict ... aesthetics clearly won this time. Just a crap user experience. The ONLY good thing is the easily adjustable/removable cup holder. Two stars only because the coffee still tastes good. Bring back the good machines (with the adjustable cup holder)!
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your impressions with us. Be sure we appreciate your comments about the Vertuo Next's design and functionality, as it’s helpful for us to improve our products and customer experience. We’ll gladly consider your feedback for further review, noting your preference for earlier models and the adjustable cup shelf on this one. Rest assured that if you need any assistance with your machine, we're pleased to provide support via our toll-free number, 1.855.325.5781. Our machine specialists will be delighted to speak with you!