Vertuo Next Premium Coffee and Espresso Machine by De'Longhi, Black Rose Gold with Aeroccino Milk Frother
Product details
Web ID: 10570985Ratings & Reviews
1018 customer images
Used
Machine arrived in original packing . Upon opening it was filthy and look used .
Response from Macy's
Thank you for your review, Maria. We share your disappointment with your order from Macy's arriving in this state. Since it was purchased directly from Macy's you must contact them to report the issue and process a replacement or return. We recommend running a priming cycle once a week and descaling every three months or 300 capsules. Whichever comes first. Your Vertuo Next is also Bluetooth compatible, and we recommend pairing your machine with your smart device to check for any necessary firmware updates which are essential to ensure your machine continues to function as it was designed to. If you need assistance with your Vertuo Next please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Tasty coffee
Exactly what I wanted and at a good price.
Recommends this product
Response from Macy's
Thank you for your review! We are pleased to hear you are enjoying your Vertuo Next machine. We recommend running a priming cycle once a week and descaling every three months or 300 capsules. Whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Best quick cup of coffee
We are Nesspresso customers since 2012 very happy with their products coffee and machins
Response from Macy's
We’re thrilled to learn you are enjoying your Vertuo Next and Aeroccino3 Milk Frother, Hassan. We recommend running a priming cycle once a week and descaling every three months or 300 capsules. Whichever comes first. Your machine is Bluetooth compatible, and we recommend pairing your machine with your smart device and pushing through any necessary firmware updates. These updates are essential and ensure your device continues to function like it was designed to. If you need assistance with your Vertuo Next machine and Aeroccino3 Milk Frother, please do not hesitate to contact us via the Nespresso website or through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thank you for your continued loyalty and support since 2012!
Love it!
Got this to replace my Keurig. Coffee and espresso are delicious! Love it!
Recommends this product
Customer review from bloomingdales.com
I had 5 coffees and all tasted not really good. And then it stoped working and it’s just sitting there for while
Customer review from Nespresso USA
Response from Nespresso USA
We share your disappointment with your machine experience, Shirin, and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please give us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Don't waste your money
Have just had another one fail which is my second machine in 3 years - outrageous when you take into account the price and reputable manufacturer. Be mindful when you get a replacement it takes over the balance of the warranty so although this one has fallen well short of the 2 year warranty it's for the dump. I enjoy Nespressos coffee so will probably have to get a higher quality model and hope it doesn't happen again.
Customer review from Nespresso New Zealand
Response from Nespresso New Zealand
Thank you for your feedback. We’re truly sorry to hear about the issues you’ve experienced with your machines. We appreciate your loyalty, and we want to ensure you have a positive experience moving forward. If you’re considering a different model, we’d be happy to assist you in finding one that meets your needs. Please reach out to our customer service team for any further assistance or to discuss your options. Your satisfaction is important to us! ☕🤎
Gorgeous piece of machinery! Outstanding coffee!
Love the Nespresso Vertuo with the rose gold hardware. I had no trouble setting it up. Just wiped it down, washed pertinent parts, performed a clean out cycle, and this time, I chose to skip the Bluetooth setup. As with any appliance, maintenance is key so I will be sure to run the descalng process as well as the clean out cycle. The coffee is like no other. I drink only Decaf and I really enjoy the Melazio, my favorite, as well as the Espresso Decalf and Sweet Vanilla Decaf. Wonderful and beautiful piece of machinery.
Recommends this product
Response from Macy's
Thank you for your review. We are delighted to learn that you are enjoying your Nespresso Vertuo Next machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 1-800-562-1465. We’re available 24 hours a day, 7 days a week for your convenience. As part of your machine’s maintenance, we recommend you perform a cleaning cycle with water once a week to keep it brewing at its best. We look forward to you enjoying the many Vertuo blends of coffee while you continue your coffee journey with Nespresso.
Easy Breezy Espresso Machine
Very easy to use and convenient. The coffe is average and I did have some issues at the beginning when I made my first few cups.
Recommends this product
Customer review from bloomingdales.com