NinjaCREAMi Deluxe 11-in-1 Ice Cream and Frozen-Treat Maker NC501
$249.99
Offers & perks
$20 Star Money per $150
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Product details
Web ID: 14809481286 reviews
NMC2383
10 days agoReplacement nonexistent
Extremely disappointed with the product quality and the support team. My outer lid broke without 2 weeks and the team made me cut the cord to the machine before sending out a replacement. Fast forward two weeks and I’ve still yet to get my replacement and I have no machine to utilize in the meantime. It’s been very inconvenient because besides the creamis durability and the support team it’s a great product. I’m just not sure it’s worth the hassle.
Customer review from sharkninja.com
Response from sharkninja.com
SharkNinja10 days ago
Hello, Thank you for taking the time to leave a review. We’re so sorry to hear of your experience with your order and understand how frustrating this must've been. Based on our records, we see that your case has been addressed by our support team. Please rest assured that we’re working to get your package shipped as soon as possible. If you need any further assistance, feel free to reach out to our team through our support page here: https://support.sharkninja.com/contact-us, we’d be happy to look into this for you. Thank you for your patience and understanding as we work to make this right. Kind Regards, Ninja Kitchen
External reviewer
11 days agoThe blade is not locking properly.
The blade is not locking properly. The machine can not mix the content.
Customer review from Shark Ninja
Response from Shark Ninja
SharkNinja10 days ago
Hi Celal, Thank you for taking the time to leave a review. We’re deeply saddened to hear that the paddle for your Ninja CREAMi is not locking properly and is unable to mix the contents. We understand how frustrating this must be, and we want to help make things right. In the meantime, we recommend referring to our self‑help guide below to troubleshoot the issue you’re experiencing: https://support.sharkninja.ca/en-CA/article/NC500-Series-Ninja-CREAMi-Deluxe-11-in-1-Ice-Cream-and-Frozen-Treat-Maker-Troubleshooting-Guide-ca. If the issue continues after trying the suggestions in the guide, please follow the instructions at the end to reach our support team for further assistance. We’re here to help. Kind regards, Ninja Kitchen.
Serenity18
12 days ago from Starkville, MS
Great features!
Purchased this machine after stalking it for months and watching tik tok videos. I have it purchased it a few days ago. I love it. I’ve only made Italian Ice using raspberry lemonade. It was so so good. I can’t wait to try the other modes. It is pretty loud but I don’t care lol 😂
Customer review from sharkninja.com
Jessbeezknees
14 days agoNinja creami XL
I just purchased this item the ninja creami! Love the color love the style however I guess user error. I didn’t read the description and I thought it made ice cream as you wanted it. I didn’t think you would have to create these recipes and wait 8 to 12 or even 24 hours before you could even make the ice cream. So it’s a little bummed about that and probably wouldn’t spend this kind of money on a machine that all it does is blend frozen liquids.
Customer review from sharkninja.com
Response from sharkninja.com
SharkNinja13 days ago
Hi Jess, Thank you so much for sharing your thoughts with us, and we’re really glad to hear you love the color and style of your new CREAMi XL Deluxe. We completely understand how the process can feel surprising at first, especially if you were expecting it to make ice cream instantly. While the CREAMi does require freezing your base ahead of time, this step actually comes with a few great benefits. Freezing your mixture overnight helps create the ultra‑smooth, scoopable textures the CREAMi is known for, and it also gives you full control over your ingredients, your flavors, and your nutrition — whether you prefer creamy indulgent treats, high‑protein recipes, dairy‑free options, or low‑sugar desserts. We’re sorry to hear the waiting time left you feeling a bit bummed, but we hope the flexibility, creativity, and consistently smooth results help make the process feel more worthwhile as you get used to it. If you ever want recipe ideas or tips to get the most out of your CREAMi, we’re always here to help. You can reach our team anytime at: https://support.sharkninja.com/contact-us Sincerely, Ninja Kitchen
mason67
20 days agoprotien
amazing for protein icecream tasted amazing and made me feel good inside
Customer review from sharkninja.com
AmyE1981
21 days ago from Utica NY
I got this for Christmas the first time I used it the bowl cracked. I had it in the freezer like the directions told me too and it cracked and now I can’t use it st all.
Customer review from sharkninja.com
Response from sharkninja.com
SharkNinja21 days ago
Hi Amy, Thank you for taking the time to leave a review. We’re truly sorry to hear that the pint for your Ninja CREAMi cracked the very first time you used it, especially after receiving it as a Christmas gift. We understand how disappointing and frustrating that must feel, and we want to help make things right. We appreciate you for sharing this experience with us. We’ll make sure your feedback is passed along to the appropriate teams, so we can continue improving. If there’s anything more we can do to support you, or if you’d like to share additional details, we’re here and happy to listen. You can also connect with our Customer Care team for further assistance at https://support.sharkninja.com/contact-us. Kind regards, Ninja Kitchen.
Deja
22 days ago from Maryland
Great to a certain extent.
I bought this with the goal that making smoothies would be easier for my mother. But now finding out you have to freeze everything and preblend bigger things has just annoyed me. I thought it was for putting items together and blending but its just better for me to use my ninja Blender. Highly disappointed hopefully they'll make something that will do what the creami does but immediately.
Customer review from sharkninja.com
Response from sharkninja.com
SharkNinja22 days ago
Hi Deja, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how disappointing it can be when a product doesn’t work the way you expected, especially when your goal was to make things easier for someone you care about. Your feedback is truly appreciated, and we will be sure to pass it along to our product team for future consideration. If you would like any further assistance or have questions about your product, please feel free to contact us at https://support.sharkninja.com/contact-us. Our team would be happy to help. Kind regards, Ninja Kitchen US
Love it!
I received this for my birthday and I love it. I have only had it for two weeks and I have made chocolate ice cream and slushies .the ice cream is great and tastes amazing and doesn’t bother my stomach like store brands do. The slushies taste almost better than the store. My kids love them. I had to buy several different syrups to make them happy. I suggest buying more tubes so you can freeze them and have them ready for when you want them. I have 6 and I am considering buying more.
Recommends this product
Customer review from sharkninja.com