CREAMi, Ice Cream Maker, 7 One-Touch Programs - NC301
Product details
Web ID: 12839110Ratings & Reviews
229 customer images
Caution before you buy
I bought my Creami in 2023, used it less than a handful of times, then tucked it away. I started using it again the last month, mostly daily to have protein ice cream. This last week, the blade started to pop off. I got it to work after the fist time but not after. Understanding my warranty is expired, this machine has less than 50 uses. Like other reviews, Ninja offered me 30% off for a new machine. After seeing multiple reviews that this is a known issue for this machine, why would I spend more money on another knowing there’s a chance it could happen again. If there hadn’t been so many others saying they experienced the same issue, I might have considered sinking more money into a new one… the concept is great but seems the design has issue.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Angie, Thank you for sharing your experience with the Ninja CREAMi. We’re truly sorry to hear about the issue with the blade and understand how frustrating it must be. We appreciate your honesty and the time you took to research other reviews. While we strive to deliver durable, high-performing products, we also take feedback like yours seriously and continuously work to improve our designs. We understand your hesitation about investing in a replacement, and we’re here to help however we can. If you’d like to explore troubleshooting options or discuss alternatives, our Customer Care team is ready to support you. Warm regards, Ninja Kitchen US
Life changing!
Me and my wife love this thing we just got unpacked after moving. We made countless ice creams and smoothies using this machine. It works really well for creating protein ice cream as well. The texture that comes out using these recipes is amazing as well!
Customer review from influenster.com
Protein ice cream
Use this daily to make ice cream. It’s a little pricey, worth waiting for a sale
Recommends this product
Ninja cream
The Ninja Creami is an amazing machine for making custom frozen treats right at home. It easily turns your favorite ingredients into creamy ice cream, gelato, sorbet, or milkshakes with just a few button presses. What makes it stand out is how smooth the texture turns out—even with healthier or dairy-free bases. It’s simple to use, fun to experiment with, and cleanup is quick since most parts are dishwasher-safe. If you love frozen desserts but want to control ingredients and flavors, the Ninja Creami is a must-have kitchen gadget.
Customer review from influenster.com
Pretty good
This is a great product. I love the detect feature. The suction is very powerful. I only gave 4 stars because I can’t vacuum my area rugs with it. The suction is too strong and it gets the rug caught in the brush. I have to get out my ore k for that which is a hassle. The whine reason I got this vacuum is to not have yo use 2 separate devices. My other complaint is that this is pretty heavy. I will say shark honors their guarantee. They replaced my other one nearly a year later after the first one stopped working.
Customer review from sharkninja.com
A most in everyone’s kitchen!
In our house we are all obsessed!! We can have ice cream free of guilt as much as we want to because of this machine 🥳 I can do the healthiest versions and they all come out delicious! Dairy free, fat free and sugar free. I just keep telling everyone they must get one!!
Customer review from influenster.com
Summertime fun
It’s great during the summertime. But I rarely use it In the winter. Love making smoothies and low calorie ice cream with it. Great to make acaci bowls
Customer review from influenster.com
Enjoy your metal shavings
After 3 months of use I can reassure you these are not safe to use. In the off chance you get the blade to stay on as you attempt to lock the canister in position, you’re likely to get a terrible grinding noise, followed by an emergency stop and a retraction. Open the lid and you’ll see the pieces of metal that were once the teeth of the blade and the grooves that were once the drive shaft of the motor, atop your frozen dessert. Terrible engineering and execution.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, \nThank you for taking the time to share your experience. We're truly disappointed to hear about the issues you've encountered with your CREAMi — especially the blade and motor concerns. That’s absolutely not the level of safety, performance, or quality we aim to deliver, and we understand how upsetting this must be.\nWe take feedback like yours very seriously and would appreciate the opportunity to investigate further. Our Customer Support team is here to help and can walk you through next steps, including a possible inspection or replacement if needed.\nPlease reach out to us at 1-800-365-0135 with your model number and purchase details — we’re committed to making this right.\n\nWarm regards,\nNinja Kitchen US