Product details
Web ID: 16701555I’m disappointed in this product
I use my air fryer almost every day I absolutely love all the things I can cook in it. I currently have an Instant Vortex air fryer. I bought the Ninja air fryer because it has a larger basket surface and I could actually use the air fryer when we have company because I can put more in it. But this air fryer is not efficient. I tried it by doing something simple that I do in my other air fryer. It did not even cook it through. It’s very confusing with the different zones and programs. You can’t put anything in the center because of the hump. And you have to set two zones to get both sides to heat. It does not preheat like my Instant Vortex air fryer does. It took double the time to cook the frozen dinner I put in there yesterday. And even after 40 minutes it didn’t heat it through. I had to finish it in my other air fryer. I don’t want to read an entire instruction Manuel and memorize it to use an appliance. But with this Ninja air fryer you have to read the Quick Start Guide, before you can cook anything in it, unless you already own this type with different zones. So unfortunately, this one’s going back.
Teflon scratches off easily.
It works great and would have given 5 stars. The reason for only two is because the trays Teflon has already scraped and started to flake with only being used ten times. I've always used silicone tongs and hand washed. Very disappointing that it's such a thin layer and not the slightest bit durable.
Customer review from Shark Ninja
Response from Shark Ninja
Hi Mandie, Thank you for taking the time to leave a review. We’re truly sorry to hear that the coating on your Ninja product is already flaking after only ten uses, especially since you’ve been carefully using silicone tongs and handwashing it. We completely understand how disappointing and frustrating this must be, and we appreciate you bringing this to our attention. Please know that we will be sharing your feedback about the coating’s durability and thinness with the appropriate internal teams. We’re delighted to learn that, aside from this issue, the product works great for you. If there’s anything more we can do to improve your experience, or if you’d like to share additional suggestions, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.ca/en-CA/contact-us. Kind regards, Ninja Kitchen CA.
Not good for light food
Product does the job well. But you can’t add any light foods because the fan will raise the food to the top and burn your food or melt away.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Eve, Thank you for taking the time to leave a review. We’re thrilled to hear that your Ninja performs well overall. We understand your concern regarding lighter foods being lifted by the fan, which can cause them to overcook or burn, and we will absolutely share this insight with the relevant teams internally. Your feedback helps us continue to improve, and we’re grateful for the opportunity to learn from your experience. If there’s anything we can do to make your experience even better, or if you’d like to share additional thoughts, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Ninja Kitchen NA.
Wonderful
Excellent
Recommends this product
Perfect
I absolutely love my Ninja Air Fryer. It is an excellent appliance that cooks food quickly and perfectly, with great results every time. It is easy to use, easy to clean, and incredibly convenient. Most importantly, it saves me a lot of time in the kitchen, which makes everyday cooking much more enjoyable.
Recommends this product
Customer review from Shark Ninja
Two is better than one
I had a since compartment before but this allows me to do more at the same time. Works great!!
Recommends this product
Customer review from sharkninja.com
Time and power saver
Saves time and electricity as you can do one load. The ceramic coatong makes it easy to clean. I would lobe to have another one.
Customer review from Shark Ninja
Huge upgrade over our previous unit
This replaced a five-year-old cylindrical-style unit that we thought worked really well… until we got this. We mostly use our air fryer for things that cook best in a single layer, so that added linear space is a big plus. The option to cook two foods at different types and for different times—but have them finish together—is a game changer.
Recommends this product
Customer review from sharkninja.com