102 reviewssorted by Newest
Sam1900
21 days agofrom ontario
The coffee that comes out is barely warm and if you make half a pot of coffee the warm button doesn't register. I am very disappointed with this product.
Customer review from Shark Ninja
Response from Shark Ninja
SharkNinja22 days ago
Hi Sam, Thank you so much for taking the time to share your experience with us. We’re truly sorry to hear that your coffee is coming out barely warm and that the warming function doesn’t seem to activate when brewing a half pot. We understand how disappointing and frustrating this can be, especially when you’re expecting a hot, enjoyable cup of coffee. Please know that your feedback is important to us, and we will be sure to share it with the relevant teams. In the meantime, we recommend visiting the self-help guide linked below, which includes troubleshooting steps that may help resolve the issue you’re experiencing: https://support.sharkninja.ca/en-CA/article/CM360-Series-Ninja-Hot-Iced-Coffee-Maker-with-Rapid-Cold-Brew-Troubleshooting-Guide. If the problem persists after trying those suggestions, please follow the instructions at the end of the guide to connect with our support team directly to further assist. We appreciate your patience and the opportunity to support you. Kind regards, Ninja Kitchen CA.
Kyle
1 month agofrom Dallas tx
Verified PurchaserYes
Nice!
My girlfriend loves it!! But the rapid cold brew doesnt spit out that much. Maybe 6-8 ounces
Recommends this product
Helpful?
rebeccat
1 month agoWorst Coffee Pot Ever
I bought this to replace my previous Ninja coffee maker that would no longer clean or self-program. I loved the other and expected great things this is the worst piece of crap I have ever bought. I wish I could have gotten the same one that I had previously, I have changed the heat setting to hot coffee is still warm at best, changed the hours for the hot plate to function to no avail. Save your money.
Customer review from sharkninja.com
Response from sharkninja.com
SharkNinja1 month ago
Hi Rebeccat, Thank you for taking the time to share your feedback. We’re sorry to hear about the issue you’ve experienced with your Ninja coffee maker, especially with the coffee not staying hot and the hot plate settings not working as expected. We recommend trying our troubleshooting guide here: https://support.sharkninja.com/article/CM360-Series-Ninja-Hot-Iced-Coffee-Maker-with-Rapid-Cold-Brew-Troubleshooting-Guide. If the steps don’t resolve the problem, the guide will direct you to our Customer Service team for further assistance. Kind regards, Ninja Kitchen US
Ally133
2 months agoWonderful Coffee Maker!
We have had our Ninja coffee maker for a couple of weeks not and we couldn’t be happier! It makes great coffee, and we love having the ability to dial the brew in by ounces. The water tank is so easy to get in and out, and all of the components are super easy to clean. The size is also perfect and it doesn’t take up too much counter space. The machine is also very intuitive to use, making our morning coffee ritual a breeze. We haven’t had the occasion to try out the cold brew or over ice settings yet, but I’m excited to give them a go when the weather is warmer! I would highly recommend this coffee maker to anyone who is in the market for one!
Customer review from sharkninja.com
Joe L.
2 months agofrom Ohio
Great value, good longevity, easy maintenance.
I dont often leave reviews but Ive had this for a year now and its the best coffee maker I've ever had. Its very easy to maintain and clean. I only add water when I'm about to run it, then empty the water if there's excess once it's done brewing. I rinse the basket with soap and water every use and do a vinegar clean once a month. it's been very consistent and easy to clean which was a huge reason I went with this coffee machine. Well worth the money.
Recommends this product
Customer review from sharkninja.com
G35mac
2 months agofrom East canton ohio
Take it how you want it
Pros- it brews fast, easy to use, easy to clean, and keeps coffee warm for long periods of time. What I really dislike is with the cone reusable filter somehow coffee grounds always get into the pot making the coffee taste gritty and muddy. With the throw away cone filters you can only put like 1/3 of a cup of coffee grounds in it before it over fills and makes a complete mess. I love this coffee pot but I’m highly disappointed in the design of it.
Customer review from sharkninja.com
Response from sharkninja.com
SharkNinja2 months ago
Hello, Thank you for taking the time to leave a review. We’re glad to hear you’re enjoying your Coffee Maker, though we’re sorry about the issue with grounds in your coffee. We will absolutely share your feedback with the relevant teams for review. Please give our team a call at 1-800-365-0135, we’d love to help you get the best experience from your product. Kind regards, Ninja Kitchen
AnaM
3 months agoVerified PurchaserYes
Good value for your money.
Great. Easy to use. Practical.
Helpful?
Best Coffee Maker Ever
I bought this Ninja Coffee Maker ,April of 2023,, it went out today. I absolutely think this is the best coffee maker I’ve had,, having a Cuisinart, Bunn, and of course a Mr. Coffee,, plus other brands in the last 45 years of my marriage. This Ninja coffee maker makes great tasting coffee, you can change from strong to a weaker taste with a push of a button. Make ice coffee as well, 1/2 pot full pot or a single cup. I will definitely be getting another Ninja Coffee maker cm401
Recommends this product
Customer review from sharkninja.com