Hot & Iced XL Coffee Maker with Rapid Cold Brew CM371
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Web ID: 1781454591 reviews
This is a really good machine. The only reason why I’m giving it three stars is because the grounds spill over into the pot quite often. I believe it is due to the straw going into the pot. Water is filling up the filter faster than the pot can fill with coffee
Recommends this product
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for your feedback and for sharing your experience. We’re glad to hear you enjoy the machine overall, but we’re sorry to hear about the grounds spilling into the carafe. It sounds like the brew basket may be overflowing due to water flow timing, and we’d love to help troubleshoot this with you. Please don’t hesitate to reach out to our team by phone at 1-800-365-0135 — we’re here to help and want to ensure you get the best performance from your Hot & Iced XL Coffee Maker with Rapid Cold Brew. Kind regards, Ninja Kitchen
Can't review a product still not delivered
I have STILL not received this order and the onTrac delivery site is very unhelpful.
I’m really happy with my coffee maker
Very easy to use and not a lot of extra garbage to clean up like with the Keurig if I want one cup, I have one cup if I want the whole pot, I can have the whole pot. It’s wonderful.
Customer review from sharkninja.com
Temperature Help
Hi, I just got my coffee maker and noticing the coffee does not come out super hot. I have to throw in the microwave almost as soon as the brew is finished. Has anyone else has this issue? is there a way to fix it?
Customer review from sharkninja.com
Response from sharkninja.com
Hello Sara, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with the temperature of your coffee. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen
Good Product
Product works as advertised; my only concern is the water reservoir doesnt develop green bacteria for the water trapped inside the water inlet. You have to manually release the remaining water after every use.
Customer review from sharkninja.com
Coffee pot
It's ok. It has the tendency to stop half way through a brew and not finish. We have to turn it off and reset it then turn it back on.
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Ninja Coffee Maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen
Didn't Hold Up
I was really enjoying this coffee maker and then after 4 months it stopped regulating the amount of water that flowed. If you put 50 ounces in the reservoir, it doesn't matter what setting, you got all 50 ounces of water.
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Ninja Coffee Maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen
Disappointed
We bought this coffee maker based on review sites that praised the quality of its coffee. We have been disappointed with the taste of coffee brewed by this machine. It is a well designed machine but unfortunately the coffee is no better than the cheaper maker we had before.