Swirl by CREAMi Ice Cream and Soft Serve Maker
Product details
Web ID: 21985093Too much work for the price
I didn’t realize I had to freeze the ice cream mix for 24 hours until it was frozen solid. We wait an extra day, big deal. The. There are 400 steps and parts that need to be clicked in place then removed, etc. and on first use it refused to push the ice cream into the dispenser . No matter what we did it wasn’t coming loose. Back to Macys it goes. There are plenty of ice cream machines in this price range that make it for you in 20 minutes
Poor quality
I’ve only had the machine since March and used it sparingly. The lid is breaking apart and leaving chunks of plastic in the ice cream.
Customer review from sharkninja.com
Response from sharkninja.com
Hello Hayl, Thank you for taking the time to leave a review. We're so sorry to hear that you’re Ninja Swirl lid is broken. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen
The perfect 11th birthday present!
I bought this for my daughter’s 11th birthday. She loves ice cream but especially soft serve - this is the best of both at home!
Customer review from sharkninja.com
A definite must buy.
My very first one the motor blew in one day. Ninja replaced it right away. I got my new one in and it is awesome especially if you like making soft serve ice cream a definite must buy.
Recommends this product
Customer review from sharkninja.com
Great product!
I purchased this machine to help me hit my protein goals. It was super easy to set up straight from the box. The instruction manual was easy to read and user friendly. I use my Ninja Swirl every day, and no other product compares to this!
Customer review from sharkninja.com
Bad packaging. I have doubts on the unit now.
Bought recently and the box has a big hole in it, going through the box unit itself. Not sure if we should try using it. In this price range, Im expecting an exceptional quality from the packaging. We waited for a week and all excited to just have this kind of experience.
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for taking the time to leave a review. We're so sorry to hear this happened with your Ninja Swirl. If there were any parts missing from the box or any damage to the unit, please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. We will absolutely share the feedback you’ve provided with the relevant teams here at SharkNinja. Kind regards, Ninja Kitchen
Terrible item breaks first time using
The swirl lid got stuck the first time using and ninja wants us to mail them the unit so they can charge us for them to mail a replacement unit. We’re returning it to the store
Customer review from sharkninja.com
Response from sharkninja.com
Hello Christine, Thank you for taking the time to leave a review. We're so sorry to hear that you were having trouble with your Ninja Swirl, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. Kind regards, Ninja Kitchen
Fun and easy to use
I recently bought this and I absolutely love it! I would rate 4.5 if it'd let me. It comes with a lot of recipes for lots of different types of ice cream, frozen yogurt, fruit whip, etc. If you're not up to the task of making up your own ice cream, it can also turn any tub ice cream into soft serve if that's what you're going for. The only thing I think that would make it better was if you could freeze the soft serve on the machine as well. It's super easy to use and easy to clean. Very safe to use as well. With young kids though, best if a parent helps with the areas that use the blade.
Customer review from Shark Ninja