Crestwood Platinum 50 Pc. Dinnerware Set, Service for 8
Product details
Web ID: 137786Damaged
Overall I like it but I got delivery with damaged plates and bowls
Beautiful Dinner Set, Poor Packaging
I purchased this beautiful dinner set online and chose in-store pickup to avoid any potential damage during shipping, as the box is quite heavy at 43 lbs. It took almost a week to arrive. Unfortunately, when I brought it home and opened the package, I found that several pieces were damaged. To make things worse, the price has since changed, and there’s no option for a replacement. I also don’t see any way to upload photos of the damaged items, which adds to the frustration. Given the price and the fragile nature of the set, I expected much better packaging. Now, on top of everything, I have to go through the inconvenience of taking the entire set back to the store for a return. This has been a very disappointing experience.
Stickers on every single item that won’t come off!
Very nice set but teacups are kind of useless. Mugs would be better. Also, they put a sticker on every single item in the set and it will not come off. I scraped it with a razor blade and have washed them multiple times. There’s still glue residue that won’t come off. I would give a better rating without the dumb stickers.
love it
I have a set , I bought one for my sister
Recommends this product
Classic, Timeless, Elegant
I've been searching for years for something I like. Not a fan of overly floral pieces, it has been quite the search. I love the elegance without overly ornate designs. Though the design in the platinum section is a beautiful design. It has been far and away my favorite china. I love having my tea service with this set.
Recommends this product
Customer review from noritakechina.com
I'll buy it again
Nice I can't complain. Well packed, but one of the cup cracked. Beautiful can't wait to used them at a dinner party
Recommends this product
Perfect Theme Match!
This years Christmas color theme was cobalt blue and silver and white. These were the perfect match.
Recommends this product
Customer review from noritakechina.com
Very disappointing return and refund policies.
I ordered this set of expensive dinnerware on line. Once the package arrived I inspected each piece to ensure the items were intact. Unfortunately, one cup was badly cracked. In order to get a refund the on line "Chat" representative instructed me to repack the entire container, and return it via shipping. In other words I can not exchange the one item. I can not safely and logistically repack the delicate contents within the container. The contents were already a tight fit when they arrived swaddled in protective tissue, card board dividers, and brown wrapping paper. The nearest Macys store is an hour's drive. Can anyone recommend how to handle this particular case? FYI - I am not complaining about the on line assistant. Is there a direct phone number to call for customer service? Thank you.