The packaging was perfect, every piece was perfect. It’s a beautiful dinner set. You must get it. Love the shine!!

I shipped to the store as many people complained of broken items. The packaging looked okay from outside. When we started opening one by one , since it was a 50 piece set it was taking really long. The first layer looked okay and the assistant at the pick up counter was getting really impatient. So we asked if we should go check this at home. He mentioned we can check at home and report if there are damages. Hence we went home and checked and found damaged item and immediately reported it within a few hours of pick up. The customer support mentioned they will start a refund process as their replacement option was to resend the entire set. Since I did not want to have another 50 piece send to me, I was thinking I could use the refund to replace the broken items. For almost two weeks they mentioned refund if in process, but they don't update the order status or confirm anything in email. After two weeks they mentioned refund can't be processed as the store mentioned items were intact. At first, they don't encourage you to check the items in store and then they report items had no issue. After everything the most they offered is 25$ which isn't sufficient to replace the broken items. We even asked if they can send just the broken items. They weren't ready to do that either. Over all a lot of wasted time with customer service asking for support and a bad in store experience. Might never order any fragile items from Macy's

One of the pieces was damaged and they sent me an email to tell me that they can't replace it. I am so disappointed.

Love the dinning sets, but a dinner plate and a salad plate came broken. Packaging and Shipping can be improved.

I’m in Love

such beautiful plates! While I was taking them out of the box, several pieces were broken. They need to put fragile on the box..

The sets are beautiful but when I opened the package, one of the plate is broken. So disappointed. Brought to the store to return and they are not available so I have to wait until next sales event.

Came broken , returned. And ordered again and came broken for the second time