Novogratz Owen 6 Drawer Dresser
Product details
Web ID: 103878335 reviews
Funky smell
I like the look. It was easy to put together. However, I’ve had it for a couple of months now and the awful smell won’t go away. I can’t explain it but it is very unpleasant. I put odor eliminators in all the drawers but that hasn’t helped my clothes smell any better.
Response from DorelCustomerSupport
Thank you for taking the time to review the Owen 6 Drawer Dresser. Any unpleasant odors should dissipate within the first few days, but if they do not, we ask that you please contact customer service for additional assistance. We can be reached through the online chat on the Ameriwood Home website, by email at cutsomer.service@dorel.com or at 1-800-489-3351.
Cheaply made
Easy assembly however the dresser is cheaply made. When placing the screws on the drawers they all came undone and fell off. No fix available. When calling to request a return, Macys does not accept store returns. Item needs to be disassembled and pick up needs to be scheduled.
Response from DorelCustomerSupport
We apologize that this was your experience with the Owen 6 Drawer Dresser. This item does come with a 1-year manufacturer's warranty, and we are happy to ship out replacement parts, if you prefer. We can be reached through the chat feature on the Ameriwood Home website, by email at customer.service@dorel.com or at 1-800-489-3351. Thank you and have a wonderful day!
Looks nice but is not
The cabinet came in the box sealed but dirty, scratched and even with water marks from glass. Have a nice size but looks used and old. Won't recommended.
Recommends this product
Response from DorelCustomerSupport
Thank you for your honest feedback of the Owen 6 Drawer Dresser. We are so sorry that this item arrived to you in less than perfect condition, and are happy to work with you to correct these issues. Please contact our customer service team through the chat feature on the Ameriwood Home website, by email at customer.service@dorel.com or at 1-800-489-3351. Thank you and have a wonderful day!
Love this dresser! So modern and nice
I love it! It looks so modern, stylist and nice! I love the footing design of it, it’s easy to maneuver. Also It can fit a lot of clothing too, I would like to get a set to match my room. I would recommend!
arrived broken
The item arrived with a broken part, We are returning the dresser.
Response from The Macy's Team
Dear Valued Customer: Thank you for your feedback on the Novogratz Owen Dresser you purchased. Please either send an email to MCHDCustomerResolution@macys.com or call 1-888-822-MACYS and provide your order details so that we can research your order. We look forward to serving you. Sincerely, Macy’s Customer Service