NYX Professional MakeupJumbo Eye Pencil All-In-One Eyeshadow Eyeliner Pencil
NYX Professional MakeupJumbo Eye Pencil All-In-One Eyeshadow Eyeliner Pencil
Product details
Web ID: 122581111,691 reviewssorted by Newest
Best highlight stick
This is one of the best highlights for the inner corner of your eyes and the top of your noise. The shape makes it very precise and the shade is so pretty. It looks great and lasts long. It’s also super pigmented.
Customer review from influenster.com
Misleading ripoff. Hardly any product
The stick has a decent weight and size to it, so you would assume there is more product in the tube.. nope. The small triangle of color is all you get. Completely misleading product for the price. Guess everyone needs to check the oz amount on the tube carefully before buying..I also love how NYX says you need to sharpen it… if you did you would be shaving off 1/3 of the product. And it’s too bad because I actually like this eye color, but I’m not buying from this company again.
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hi there, Starz! Thank you for your feedback regarding our Jumbo Eye Pencil. We are glad you love the color, but we are truly sorry for your disappointment with the packaging and product amount. We understand how difficult it can be to get more product out of this casing. The formula actually runs down the entire length of the pencil and is meant to be sharpened using a cosmetic sharpener with a double-barrel design. To make sharpening cleaner without breaking the creamy tip, a helpful tip is to place the pencil in the refrigerator for ten minutes beforehand to firm up the formula. Please be assured that your feedback will be shared with our product team, as it’s important for us to continuously improve our designs for future development.
Don’t bother!
I have to agree with everyone here that I regret buying this pencil. I initially thought it was retractable, but unfortunately you have to sharpen it. Yet, it’s too thick and hard to sharpen it well. Total waste. Plus the color rubs off too easily anyway. Just found a better, retractable one with a different brand instead. 😅
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hello, Posey28! We’re truly sorry to hear about your experience with the pencil. We understand how frustrating it must have been to expect a retractable design, only to find it requires sharpening. Please be assured that your feedback will be shared with our product team, as it’s important for us to continuously improve. In the meantime, we encourage you to reach out to our customer care team for immediate assistance. You can contact us at 1 (844) 335-3510 (Monday–Friday, 9:00 AM–8:00 PM EST) or via Live Chat (daily, 10:00 AM–8:00 PM EST). Kindly reference case number 48140383 so our team can quickly locate your details and provide the best support. Having the product with you during the conversation will also help us investigate more accurately. We value your loyalty and patience, and we’re committed to helping you find a resolution.
Jumbo pencil not enough
I love the color and the soft texture but I am disappointed how you can’t sharpen it and what you see is what you get although there is more of the pencil inside you just can’t access it so it just makes you order more pencils
Recommends this product
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hi there, Julie M C! Thank you for sharing your experience with our Jumbo Eye Pencil. We are sorry to hear that the design left you disappointed, and we want to clarify that this pencil is fully sharpenable! Even though the outer casing looks and feels like hard plastic, it is made of a soft material that sharpens perfectly using a cosmetic sharpener with a large opening. To help make sharpening cleaner without breaking the creamy tip, a helpful tip is to place the pencil in the refrigerator for ten minutes beforehand to firm up the formula. We appreciate your feedback about a retractable design and will pass it along to our product development team! We hope this helps.
Deceiving to customers
What a waste of money. I bought two different brands of eyelid pencil. The other brand, still creamy and goes on easy, twists up for more product. The NYX, you literally get a small triangle of a tip and it’s gone. DO NOT WASTE YOUR MONEY.
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hi there, Sadlerkim! We’re truly sorry to hear about your disappointment and understand how frustrating it must have been to feel like the product did not meet your expectations compared to other brands. We’d like to assist you further. Please give us a call at 1 (844) 335-3510, Monday – Friday, 9:00 AM – 8:00 PM EST (Saturday and Sunday, closed). Having the product with you when you call will help us better support you. For reference, your case number is 48045397. We appreciate your time and feedback, and we look forward to helping resolve this matter.
Useless
The worst. Let’s go retractable already NYX. This nyx jumbo eye pencil is a joke.
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hello JMAP! We are sorry to hear that the traditional sharpening format and overall performance of the NYX Jumbo Eye Pencil left you disappointed. To help make sharpening a softer pencil easier and cleaner without breaking the tip, a helpful tip is to place the pencil in the refrigerator for a brief ten minutes beforehand to firm up the creamy formula. We truly appreciate you sharing your thoughts about a potential retractable design, and we will gladly pass your feedback along to our product development team.
Horrible smeary messy- hate it
Hate this eye liner! I ended up throwing it away because every time I used it, it always ended up smearing and getting all over my eyes because it is too soft in texture that it wouldn’t stay put as a liner and it made me have raccoon eyes and was so messy. Oof- just horrible!!! I don’t recommend this product at all!
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hi there! We are so sorry to hear that our Jumbo Eye Pencil caused so much frustration and ended up in the trash! Because this pencil is designed to be ultra-creamy and double as a blendable eyeshadow, it does not "self-set." Without setting it, natural skin oils can easily cause it to slide and smear. For the best results with this creamy formula: Prime first: Apply an eyeshadow primer to block natural skin oils. Apply lightly: Use a thin layer and blend it out with your finger. Lock it with powder: This is the key step! Press a matching powder eyeshadow or translucent powder directly on top to instantly lock the cream in place. If you prefer an eyeliner that dries down completely on its own and is 100% smudge-proof without any extra steps, we highly recommend trying our Epic Wear Liner Sticks instead!
Poor
The one star is for the clever packaging which deceives the customer into thinking there is more crayon in the tube. In fact what you see is what you get.. that little stub of crayon you can see!! Very disappointing come on NYX you can do better than that
Customer review from nyxcosmetics.co.uk