NYX Professional MakeupSlim Eye Pencil
Product details
Web ID: 4469943Used to be good pencils
Used to be my favorite eyeliner. Couldn’t find it in stores for a long time, then finally came across it being sold online! I was so excited and bought like 20 pencils because it was my favorite. These pencils have been awful with my most current purchase. Every time I try to sharpen, the pencil tip beaks off. I’ve wasted several pencils just trying to get one sharpened. It’s not the sharpener either, I’ve bought three different brands. So disappointed
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hey! We're sorry to hear about your Slim Eye Pencil. Please give us a call at 844-335-3510 with case number 45105066 so we can assist you. Our team is here Monday through Friday, 8:00 AM – 8:00 PM ET. Talk soon!
Something has changed...
Something has changed in the manufacturing of these pencils--in the last year I've thrown out all 3 (brown and medium brown) that I've purchased because they are now hard/dry and downright painful to use, deposit little color, and the crayon shatters so much when I attempt to sharpen them that they just can't be salvaged. It's so disappointing because they used to be creamy and a dependable go-to. I see that my old nubs of this pencil were made in Germany and now the new ones are made in Mexico. NYX, any chance of going back to your previous manufacturer?? I need to find a new brand.
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hey! Thank you for sharing your feedback on our Slim Eye Pencil. We’re truly sorry to hear your recent experience didn't meet the creamy, dependable standard you’ve loved for years. While we strive to maintain the quality of our products even when minor formula changes occur, we want to assure you that the L'Oréal Group is committed to the highest safety and quality standards across all 40 of our global factories, where every ingredient is thoroughly reviewed by our internal safety team. We’ve shared your concerns regarding the texture and sharpening with our team for future consideration, and we encourage you to check the ingredient list on our website or the product itself for the most up-to-date information. If you're still having issues, please give us a ring at 844-335-3510 and mention case number 45005559 so we can assist you. Our team is here Monday through Friday, 8:00 AM – 8:00 PM ET.
Totally AWESOME
I LOVE LOVE LOVE my thin eyeliner pencils. I bought 3 & they just glide right on. My fav is sapphire so I bought 2 of those and 1 sparkly black !!!
Customer review from NYX Professional Makeup
slim eyeliner pencil.
I have been using this product for years, I love it. I use the color sapphire and it's my favorite. Give it a try.
Recommends this product
Customer review from NYX Professional Makeup
Unable to reuse. Breaks easy. Gets everywhere….
DONT BUY. Look for something less fragile and weak
Customer review from NYX Professional Makeup
Love It
I love the eye liners and the way the glide on, they last all day and the colors are perfect. However, I have noticed the last couple of times that they are hard to sharpen. They sharpen more on one side or the tips break off causing you to have to sharpen it more. I thought maybe my sharpener was getting dull, so I bought a new, same thing. I don't know if they are being made out of the same material or if I just received some older ones. I will say that it happened with both of the colors that I ordered so I can't say that it was one or the other. I do love them and will continue to purchase them because other than the sharpening issue, they are amazing!
Customer review from NYX Professional Makeup
A vibrant waste of money
Love the colors. They are very vibrant but they a horrible to sharpen. I wont be buying it again. Wasting half the product is loss of money
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hey! Thanks for sharing your thoughts on our Slim Eye Pencil. We've passed your feedback along to our team – we're always looking to improve. Grab our Double Pencil Sharpener or any cosmetic-grade sharpener to keep your liner on point! Check it out here: https://tinyurl.com/ypdq43sd. We hope this helps you slay your looks!
Faulty Product - Untrustworthy Manufacturing
This is the second time I've purchased this eyebrow pencil and have experienced the same issue. Each time I attempt to sharpen, the tip breaks causing me to re-sharpen and waste perfectly good product. Initially I thought it was just my imagination; however, having experienced this issue twice, this seems to be the norm and not the exception. Disappointed in this manufacturer, this issue feels intentional.
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hey! Thank you for sharing your feedback on our Slim Eye Pencil. We're truly sorry to hear that you've had a frustrating experience with the pencil breaking while sharpening. This is definitely not the standard of quality we strive for, and we want to assure you that your comments have been shared with our manufacturing and quality teams for review. If you're still having issues, please give us a ring at 844-335-3510 and mention case number 45280313 so we can assist you. Our team is here Monday through Friday, 8:00 AM – 8:00 PM ET. We're here to help!