NYX Professional MakeupVivid Matte Liquid Liner
Product details
Web ID: 15704671Awful
It sucks. I've ordered twice and both seemed dried out and clumsy. Impossible to even use
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hey! We're sorry to hear about your Vivid Matte Liquid Liner. Please give us a call at 844-335-3510 with case number 44830291 so we can assist you. Our team is here Monday through Friday, 8:00 AM – 8:00 PM ET. Talk soon!
Embarrassing for you guys
If I could give this no starts I would. I opened the box and opened the produce and it was dry. I not liquid in it. Everything else I bought worked good my liquid lipstick was perfect my mascara is the best but this eyeliner was awful because it had no liquid in it. So disappointing. I couldn’t believe it lol the brush was all dry
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hey! We're sorry to hear about your Vivid Matte Liquid Liner. Please give us a call at 844-335-3510 with case number 44525450 so we can assist you. Our team is here Monday through Friday, 8:00 AM – 8:00 PM ET. Talk soon!
Chucky and dried!
I ordered 3 of these and they all came back as chunky and dried up. I had previously ordered 3 others and they came the EXACT same way! So I thought by ordering more it would prove that those were a one time deal but nope. This just seems to be a fault product
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hey! We're sorry to hear about your Vivid Matte Liquid Liner. Please give us a call at 844-335-3510 with case number 44223424 so we can assist you. Our team is here Monday through Friday, 8:00 AM – 8:00 PM ET. Talk soon!
Dry container :(
I've bought these and the last 4 times in different stores and states and they have been dry. I miss the old matte liquid liner before covid. It was an amazing fórmula and there was product in the bottle.
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hey! We're so sorry to hear that your last few Vivid Matte Liquid Liners have been dry—that's definitely not the vibe we want for your eye looks! We have forwarded your comments regarding the texture and product amount to our team as we're always looking to level up. We'd love to make this right and help you out. Please give us a ring at 844-335-3510 and provide case number 44209050 so we can assist you further. Our team is here Monday through Friday, 8:00 AM – 8:00 PM ET.
Very disappointed
Was so exited waiting for my order it get here and its all dry cant even use it 😔😔
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hey! We're sorry to hear about your Vivid Matte Liquid Liner. Please give us a call at 844-335-3510 with case number 44196727 so we can assist you. Our team is here Monday through Friday, 8:00 AM – 8:00 PM ET. Talk soon!
Clumpy and unusable
I'm not sure if I just got a bad batch or what, but I literally couldn't use this. It clumped up and wouldn't apply, no matter how hard I shook the bottle before attempting to use it. Very disappointed, because I've had good experiences with NYX products in the past.
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hey! We're sorry to hear about your Vivid Matte Liquid Liner. Give us a call at 844-335-3510 with case number 43382923 so we can help. We're here Monday through Friday, 8:00 AM – 8:00 PM ET. Talk soon!
The Liner is dry
The Liner is completely dry and not able to use it.
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hi there! Thank you for reaching out about our Vivid Matte Liquid Liner. We are sorry to hear about your experience and would like to speak to you about it. Please give us a call @ 844-335-3510 M-F 9:00 am – 5:30 pm ET, when calling please have the reference number of #43284444. We look forward to speaking with you!
Nope
Never had a chance to use it. I opened it up and it was dried out! I bought several too. I was really excited to try too!
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hey! We're sorry to hear about your Vivid Matte Liquid Liner. Please give us a call at 844-335-3510 with case number 45005115 so we can assist you. Our team is here Monday through Friday, 8:00 AM – 8:00 PM ET. Talk soon!