Vivid Matte Liquid Liner
Product details
Web ID: 15704671Embarrassing for you guys
If I could give this no starts I would. I opened the box and opened the produce and it was dry. I not liquid in it. Everything else I bought worked good my liquid lipstick was perfect my mascara is the best but this eyeliner was awful because it had no liquid in it. So disappointing. I couldn’t believe it lol the brush was all dry
Customer review from NYX Professional Makeup
Chucky and dried!
I ordered 3 of these and they all came back as chunky and dried up. I had previously ordered 3 others and they came the EXACT same way! So I thought by ordering more it would prove that those were a one time deal but nope. This just seems to be a fault product
Customer review from NYX Professional Makeup
Dry container :(
I've bought these and the last 4 times in different stores and states and they have been dry. I miss the old matte liquid liner before covid. It was an amazing fórmula and there was product in the bottle.
Customer review from NYX Professional Makeup
Very disappointed
Was so exited waiting for my order it get here and its all dry cant even use it 😔😔
Customer review from NYX Professional Makeup
Clumpy and unusable
I'm not sure if I just got a bad batch or what, but I literally couldn't use this. It clumped up and wouldn't apply, no matter how hard I shook the bottle before attempting to use it. Very disappointed, because I've had good experiences with NYX products in the past.
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hey! We're sorry to hear about your Vivid Matte Liquid Liner. Give us a call at 844-335-3510 with case number 43382923 so we can help. We're here Monday through Friday, 8:00 AM – 8:00 PM ET. Talk soon!
The Liner is dry
The Liner is completely dry and not able to use it.
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hi there! Thank you for reaching out about our Vivid Matte Liquid Liner. We are sorry to hear about your experience and would like to speak to you about it. Please give us a call @ 844-335-3510 M-F 9:00 am – 5:30 pm ET, when calling please have the reference number of #43284444. We look forward to speaking with you!
I wish it was more liquidy
It is dry and clumpy. And I wish it would glide on nicely
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hey! We're sorry to hear about your Vivid Matte Liquid Liner. Give us a call at 844-335-3510 with case number 43229631 so we can help. We're here Monday through Friday, 8:00 AM – 8:00 PM ET. Talk soon!
Do not buy
Absolutely horrified at the evolution of this product. 10 years ago it was the only thing I would use. It was discontinued and then came back as complete garbage. Third bottle of the “new” I have bought and they don’t even have product in the tube. Just a dried ratty brush.
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hey! We're sorry to hear about your Vivid Matte Liquid Liner. Give us a call at 844-335-3510 with case number 43229632 so we can help. We're here Monday through Friday, 8:00 AM – 8:00 PM ET. Talk soon!